I have already received my PIP/AA/DLA review form - what should I do?
If you have received a review form and you are able to complete it and return it by the deadline given, it is probably safest to return it.
If you have received a review form, but you need help from a benefits adviser and you are struggling to access the help you need due to the Coronavirus lockdown, you should contact the the PIP/AA/DLA dept to ask for an extension of the deadline.
My award is due to end soon, but I have not received my review form - what should I do?
If you have not heard from the PIP/AA/DLA dept and your (or your child’s) award is due to end within 6 months, you should ring the benefit dept to check what you should do.
If you have an award of PIP that is due to run out soon and you have not already been sent a review form, check the award notice or contact the PIP helpline to check see if it was an award with or without a review. If it was an award with a planned review, then check with the helpline if the award will be extended until it is reviewed. If there was no review planned, your award will probably stop at its end date. You should make a new claim now (before the current one expires) and, although there will be a gap (at first) between the current award ending and a decision being made on the new claim, any new award will be paid back to the date your current award ends (so no gap once it is awarded).
I get PIP. My award has another 4 years to run, but my condition has got worse and I think I should be entitled to a higher award – what should I do?
You could ask for your current award to be reviewed.
Except in cases which fall under the special rules for terminal illness, it is a good idea to speak to a benefits adviser first, who can go through the qualifying criteria with you – as there could be a risk of your award going down instead.
If your health condition and difficulties with daily living tasks / mobility mean you are likely to qualify for a higher award (and you are satisfied that there is no risk to your current award) then you should contact the PIP dept to explain. If you are awarded a higher rate, it will be from when you requested the review – even if the decision is delayed due to the Coronavirus outbreak.
I am an adult who still receives DLA. I am part way through the DLA to PIP reassessment and I have sent back my PIP2 form. What if the PIP assessment is delayed?
Your DLA award will probably be extended until the PIP claim can be assessed. Contact the DLA & PIP depts to check.
My 15 year old son gets DLA. His 16th birthday is in a few weeks, but we have not been contacted about claiming PIP instead. I am worried that his DLA will stop and he won’t have any PIP. What should we do?
His DLA award will probably be extended beyond his 16th birthday until the PIP re-assessment process can start. You should contact the DLA dept to check.
I don’t receive any disability benefit at the moment but I think I might be entitled to PIP – is it worth claiming at the moment as no assessments are being done?
Yes! Even if it takes a while for your claim to be assessed, if you are awarded, it will be paid from when you claimed. If you need help from a benefit adviser with completing the form, ask for an extension of the time limit to return the form.
I was due to have a face-to-face assessment – but I have been told that it will be done over the phone – how can I be sure it will be done properly?
You should get 7 days’ notice – so you should make sure you are ready to answer the call when it comes. Do some preparation. If you have a copy of your PIP2 questionnaire, read through it beforehand. Make a list of the main things you want to explain, and any medication / treatment that is not listed on the form. You are likely to be asked about a typical day – so think about the difficulties you have due to your health conditions. The call might last around an hour so make sure your battery is fully charged and have a drink of water handy.
If you get a call without notice – it might not be a full assessment – it might be that a paper assessment is being done instead and they just need to check a couple of things.