Housing Systems: Combating poverty and sustaining tenancies.

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Working together to
resolve welfare benefit problems

What we offer

Our website

You’ll find up-to-date and comprehensive information on Universal Credit, Housing Benefit and other benefits.

It’s quick and easy to access - with everything in one place.

Designed to meet the needs of housing and advice workers, each page is packed full of the commentary, references, examples and tools you need to help your customers deal with the complexities of the benefit system.

Our tools

There's over 300 standard letters on the website designed to save you time and get results. They are written in plain English but quoting the latest case law and relevant regulations.

With access to a suite of Calculators, Mapping Tools, Summary Sheets and Flowcharts that help navigate the benefit system and ensure your customers are receiving the right entitlement.

Our query service

Subscribers have access to our team of experts via our email query service.

They can help:

  • check your understanding of a benefit situation, decide the next steps when you are not happy with the response you’ve received from the DWP / HB Office.
  • to clarify or provide further information about a particular welfare benefit rule.
  • when you can’t find the answer to your particular query on the website.

What's new?


UC claimant turning State Pension age?

What should happen when a single UC claimant turns State Pension age.

Click here to see the article.


Have you seen our ever expanding Managed Migration section?

Check out our new page on the 'Enhanced Support Journey' here.

Check out our new page on 'Debts and Deductions' here.


Have you seen our June 2024 newsletter?

Updates and commentary on the latest and most relevant in the benefit world and our newest and upcoming events.

Click here to see the newsletter.

Latest benefit news


Updated Managed Migration Checklist

This checklist takes you through the steps/questions to ask a claimant who has received a Migration Notice to ensure they have maximised and receive any Transitional protection they are entitled to, make the claim for UC at the best time for them and maximised their UC award.

Click here to see the checklist.


Managed Migration: How to calculated the Transitional Element

This E-Learning course gives learners the detail they need to understand how a manage migrating claimants Transitional Element is calculated.

It looks at how the DWP work out a claimant's Total Legacy Amount and Indicative UC Amount. It examines the rules for some 'special cases' - including Benefit Cap claimants. It highlights where mistakes are being made, and which claimants could be worse off on UC even with Transitional Protection.

Click here to find out more.

New Guidance: EU Nationals with Pre-Settled Status and Destitution

Added on 30th June 2024

In November 2023, the Court of Appeal it was unlawful for the DWP to not award an EEA National with Pre-Settled Status UC as this would leave her destitute and violated Rights she had as an EEA national who came 'under the scope of the Withdrawal Agreement.' The DWP applied for permission to appeal this decision but it was refused in February 2024 and so must be implemented. Consequently, the DWP have released new Guidance. Where an EEA National comes under the scope of the Withdrawal Agreement and has Pre-Settled Status but not a Right to Reside that would normally entitle them to UC, the DWP should consider whether not awarding them UC will leave them in a position of 'extreme material poverty incompatible with human dignity.' Click here for the ADM Memo on the AT decision and Click here for more information on claiming UC with Pre-Settled Status.

New Caselaw: Carer's Allowance being paid meant no SDP

Added on 30th June 2024

The claimant's mother (and appointee) started receiving Carer's Allowance but did not report this on her son's ESA claim so he continued (incorrectly) receiving the SDP. A few months later, she made a claim for NS-ESA for herself and this was awarded but her Carer's Allowance remained in payment for a further nine months. The DWP are seeking to recover the overpayment of the SDP for the whole period in which the claimant was receiving Carer's Allowance. 

In the Upper Tribunal, the claimant argued that there was no overpayment of the SDP for the period in which the carer was receiving NS-ESA as the Carer's Allowance should not have been paid. Normally, a carer in this situation would have an 'underlying entitlement' to Carer's Allowance and this does not affect the person being cared for's entitlement to the SDP. However, the judge ruled that as she was entitled to Carer's Allowance and receiving it, there was no entitlement to the SDP for this period. The SDP rules do not require the CA to be paid legally, just for the carer to be entitled to it and receiving it. Note - it appears as though the DWP are not seeking to recover the overpayment of Carer's Allowance in this case. 

Click here for the UT decision on the SDP, CA and NS-ESA.

Rollout of Scottish Carer Support Payment continues

Added on 30th June 2024

Since November 2023, new claims made in Dundee City, Perth and Kinross, and the Na h’Eileanan Siar (Western Isles) will have been for Carer Support Payment rather than Carers Allowance. New Regulations lay out the new areas in which claims will start to be made for CSP. These are

  • From 24th June 2024 - Angus, and North and South Lanarkshire
  • From 19th August 2024 - Aberdeen City, Aberdeenshire, Fife, Moray, and North, East and South Ayrshire
  • From 4th November 2024 - all remaining 19 LA areas in Scotland

Upcoming events

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We'd like you to try our services completely free for two weeks. That gives you the chance to see what we do and how we can help you resolve benefit problems and maximise income.

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"I have worked in housing for over 30 years and this is the best benefits training I have ever had."
Lincolnshire Housing Partnership
“Your website is my 'bible'. I use your standard letters on a regular basis and find that decisions are nearly always revised in the tenant's favour." 

"Your new look website looks brilliant and makes it easy to find exactly what I need. Over the past few months we've saved over £20,000 by using the information and tools you provide.."

Longhurst Group
"Using your website has made us massively more confident about challenging Universal Credit decisions.”
Riverside Housing
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