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Housing Systems provides second tier advice on welfare benefits to Local Authorities, Housing Associations, charities and community organisations.

Our team of benefit experts provide the information, advice and tools front line advisers need to develop their benefit knowledge and help their clients by quickly resolving their benefit problems.

Our highly regarded ucnotes website and email query service have become the go-to resource for those working with benefit claimants. We help over 50,000 front line advisers ensuring they are providing up-to-date and accurate advice to their customers.

We also deliver over 150 training courses and webinars every year - both online and face-to-face - and have an ever growing suite of engaging and empowering e-learning courses.

We are a small team, passionate to make a difference.

New to the website

HOT TOPIC

UC and PIP Bill: Take action now!

Being voted on in Parliament on 1st July. The Bill reduces new awards for PIP and the amount of the LCWRA Element of UC for thousands of disabled claimants.

Click here to see the article.

NEW RESOURCE

Flowchart - UC HCE: Claimant not the tenant

This flowchart helps you work out whether a UC claimant is entitled to a Housing Costs Element if they are living in a property but the tenant has left or died.

Check it out here.

NEW BRIEFING

UC: Third Party Deductions

Changes from 30th April 2025 – Impact on tenants.

Click here to go to the Briefings page.

E-LEARNING - OPEN ACCESS

This e-learning course looks at how timing of the UC claim for those manage migrating onto UC may maximise a claimant's UC entitlement and help them make a smooth move onto UC.

Click here to find out more.

"I have worked in housing for over 30 years and this is the best benefits training I have ever had."

Lincolnshire Housing Partnership

“Your website is my 'bible'. I use your standard letters on a regular basis and find that decisions are nearly always revised in the claimant's favour."
Onward

"Your website is brilliant and makes it easy to find exactly what I need. Over the past few months we've saved over £20,000 by using the information and tools you provide.."

Longhurst Group

"Using your website has made us massively more confident about challenging Universal Credit decisions.”
Riverside Housing

WHY NOT GIVE US A try?

We'd like you to try our services completely free for two weeks.
That gives you the chance to explore the website, our tools and find out how we can help you save time and resolve benefit problems.

Free Trial