Housing Systems: Combating poverty and sustaining tenancies.

Welcome to


Working together to
resolve welfare benefit problems

What we offer

Our website

You’ll find up-to-date and comprehensive information on Universal Credit, Housing Benefit and other benefits.

It’s quick and easy to access - with everything in one place.

Designed to meet the needs of housing and advice workers, each page is packed full of the commentary, references, examples and tools you need to help your customers deal with the complexities of the benefit system.

Our tools

There's over 300 standard letters on the website designed to save you time and get results. They are written in plain English but quoting the latest case law and relevant regulations.

With access to a suite of Calculators, Mapping Tools, Summary Sheets and Flowcharts that help navigate the benefit system and ensure your customers are receiving the right entitlement.

Our query service

Subscribers have access to our team of experts via our email query service.

They can help:

  • check your understanding of a benefit situation, decide the next steps when you are not happy with the response you’ve received from the DWP / HB Office.
  • to clarify or provide further information about a particular welfare benefit rule.
  • when you can’t find the answer to your particular query on the website.

What's new?


Managed Migration: April Uprating and timing of the claim

Legacy benefit claimants who have received their Managed Migration Notice should think carefully about the timing of their UC claim. The exact date on which they make their claim can have a big impact on the amount of their UC going forward, when they receive their UC payments and also when they have to report things like childcare costs and self-employed earnings.

Here we are looking at how that decision may be impacted by the April benefit uprating.

Click here to see the article.


Have you seen our improved page on the Manage Migration Transitional Element?

We have made improvements to this page on how the Manage Migration Transitional Element is worked out for those affected by the Benefit Cap on Universal Credit.

Click here to see the improved page.


Have you seen our February 2024 newsletter?

Updates and commentary on the latest and most relevant in the benefit world and our newest and upcoming events.

Click here to see the newsletter.

Latest benefit news


Transitional Element Calculator

Our calculator is a guide to help you work out a Tax Credit-only claimant's likely Transitional Element amount.

It is based on the Regulations, Guidance and information provided by the DWP as at 5th February 2024.

Click here to see the calculator.


Have you seen our updated Transitional SDP Element E-Learning?

We have updated the Transitional SDP Element E-Learning to take account of the changes from 14th February 2024.

Click here to see the e-learning courses.

Changes to Paternity Sick Pay

Added on 7th February 2024

New Regulations relax a lot of the rules regarding entitlement to Statutory Paternity Pay and Leave to make it easier to claim. The relaxed rules will apply for children whose expected week of birth beings after 6th April 2024 or who are expected to be placed for adoption on or after 6th April 2024. See the SSP explanatory memorandum here.

UC Claimants Cannot Verify ID using Government Gateway

Added on 29th January 2024

When a new UC claimant verifies their ID, they will no longer be given the option of logging into their Government Gateway account. To verify their ID they can use things like their recent payslips, a valid UK passport etc.

State Pension age Tax Credit Claimants will be Contacted from August 2024

Added on 29th January 2024

The DWP have said that they will start sending Migration Notices to Tax Credit claimants who are above State Pension age from August 2024. If they are a single claimant or a couple who are both over State Pension age, they will be able to claim Pension Credit (or see their Pension Credit increase when they stop receiving Tax Credits). If they are a Mixed Age Couple, they should seek expert advice

Sign up now and try us for free

We'd like you to try our services completely free for two weeks. That gives you the chance to see what we do and how we can help you resolve benefit problems and maximise income.

Free Trial

"I have worked in housing for over 30 years and this is the best benefits training I have ever had."
Lincolnshire Housing Partnership
“Your website is my 'bible'. I use your standard letters on a regular basis and find that decisions are nearly always revised in the tenant's favour." 

"Your new look website looks brilliant and makes it easy to find exactly what I need. Over the past few months we've saved over £20,000 by using the information and tools you provide.."

Longhurst Group
"Using your website has made us massively more confident about challenging Universal Credit decisions.”
Riverside Housing
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