Find out how people in a Full / Digital Service area claim Universal Credit.
No new claims in Live / Gateway areas from 1st January 2018.
Who can register an intention to claim and why would they do it?
Hints and tips for making a new claim for Universal Credit.
What happens at the New Claim Interview?
Every claimant must accept a Claimant Commitment in order to be entitled to Universal Credit.
What documents are needed and what happens if the claimant fails to verify their ID?
What is needed?
What happens to the claimant's existing legacy benefits when they make a claim for Universal Credit?
Who can make a rapid re-claim for UC?
What about claimants who lack capacity?