Housing Systems: Combating poverty and sustaining tenancies.
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Universal Credit for Lettings

Looking for training aimed specifically at staff dealing with allocations?

"This course made me aware of how important it is to get things right - we could be making people worse off without realising........."
This full-day session is packed full of useful information and practical ideas to aid problem solving 
This course is for anyone involved in allocations, successions, transfers and mutual exchanges. It gives a good understanding of Universal Credit and concentrates on the key issues / problems regarding moving home / taking on a tenancy. By the end of the course delegates will have an understanding of which new tenants have to make a claim for UC, the problems that they may encounter getting a Housing Costs Element, and which tenants can still get HB to cover their rent. They will be able to offer accurate advice to new tenants to help minimise the impact of claiming UC on the rent account and to help claimants maximise their entitlement thereby enabling them to sustain their tenancy.

9.30am                  Introductions and expectations
 
9.40 am                 Universal Credit – basic essentials
                              Which benefits is it replacing?
                              How does it work?
                              Claims and Payments & Monthly Assessment Periods
 
10.00am                The UC timetable
                              
What’s happening and when?
 
10.05am                Who has to claim UC and who doesn’t (yet..)
                              When would a move/new tenancy trigger the need to claim?
                              The implications of claiming UC for the tenant and landlord
                              What if the tenant would be worse off?
                              Card game
 
11.00am                Break
 
11.15am                Special situations
                              Specified accommodation; Temporary accommodation
                              18-21s and the Housing Costs Element
                              Mixed age couples
                              Key issues for EEA nationals and “Rest of the World” nationals
                              Case studies

12.30pm               Lunch
 
1.15pm                 Better off or worse off on UC?
                             Understanding how UC “works”
                             Income and Elements
                             Maximising Entitlement
                             Conditionality and Sanctions
                             Payments and budgeting
                                                       
2.30pm                 Break
 
2.45pm                 Moving home and other rent issues
                             Moving home & Monthly Assessment Periods
                             The different Bedroom Tax rules to HB
                             Getting help from the day of move
                             Can UC help with two homes?
                             Liable for the rent / treated as liable – “Use and occupation”
                             “Would I lie to you?” exercise

3.30pm                Help for people moving in
                             Advance payments
                             HB Run on
                             Discretionary Housing Payments
                             Budgeting Advances
                             Other help

4.00pm                 Case Studies

4.30pm                 Close
What delegates have said about this course:

"I wasn't sure why I needed to attend this course - I do now, and so glad I did."

"The exercises were brilliant- really brought it home how important it is for us to give the right advice."

 "Excellent course, great trainer...... who kept us interested and engaged for the whole day ."

"Universal Credit is going to be a real challenge - both for us and our tenants - learnt so much useful information."


 
To book this course in-house for just £895+vat for up to 16 delegates please....

Call us now on: 01756 796394 or email: training@housingsystems.co.uk
Information
Tools
Confidence
"I have worked in housing for over 30 years and this is the best benefits training I have ever had."

Shoreline Housing
Find out more about our in-house training...........click here
If you would like to learn more about our services just ask for an information pack - email us at: info@housingsystems.co.uk
In-house course
Universal Credit is more complex than anyone expected and those complexities are causing huge problems for claimants.


Many are not aware why the problem has arisen or how to deal with it.

Some don't even know that they are missing out on money they are entitled to.

This course aims to give delegates the knowledge and confidence to tackle these issues. 

Devised especially for those staff who have a basic knowledge of Universal Credit and are now ready to delve into the complexities of the system that they need to know for their job.

This course aids learning by using case studies and discussion and is different to most other UC training.

You will not be disappointed if you book this course.


Book this course in-house for just £895+vat (for up to 16 delegates).