Housing Systems: Combating poverty and sustaining tenancies.
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HB and Universal Credit
HB UC1: Letter to HB where telling claimants who move within LA area they must claim UC

UC1: Letter to accompany claim for HB where claimant in 'Live' area prefers to claim HB

UC2: 'Live' UC - Request for HB claim be accepted where told to claim UC instead

UC3: 'Live' UC - Request for HB claim be accepted where UC claim terminated and no longer UC claimant

UC4: 'Live' & 'Full' UC - Request HB for UC claimant as living in specified accommodation

UC5: 'Live' & 'Full' UC - Request HB make decision on whether UC claimant is living in 'specified accommodation' or not & notify DWP

UC6: 'Live' & 'Full' UC - Request HB paid when UC claimant living in temporary accommodation which falls under definition of 'exempt accommodation'

UC CP38: Request for fresh HB claim to be accepted when UC claim terminated
How Much

UC HM1: Letter requesting Housing Costs element be included from start claim where tenant answered 'no' to question' do you pay rent' 

UC HM2: MR - refusing to include Child Element until Child Benefit in payment

UC HM3: Income received in waiting days not to be included

UC HM4: MR- date used for earnings for UC calc, when received in different MAP 

Bedroom Tax / Size criteria

UC BT1: Reconsideration size criteria - overnight carer needs bedroom

UC BT2: Reconsideration size criteria - joint tenancy non-couple - excluded from size criteria

UC BT3: Reconsideration size criteria - needs of a severely disabled child

UC BT4: Discontinued

UC BT5: Reconsideration size criteria - room too small / wrong size / other factors

UC BT6: Reconsideration size criteria - death run-on   

UC BT7 Reconsideration size criteria - access of child would cease if no bedroom

UC BT8 Discontinued

UC BT9 Reconsideration size criteria - couple need separate bedrooms due to disability

UC BT10 Reconsideration of size criteria - Bedroom for student studying away from home

Benefit Cap

UC BC1: Request for appeal of benefit cap- lone parent with child under 2

Non-dependant deductions

UC HC1: Request to retrospectively remove non-dep deduction when PIP daily living awarded to claimant / partner

UC HC2: Letter from claimant - non-dependant only staying on a temporary basis so not their normal home
(be aware that whilst a non-dependant is classed as living in the property as their normal home they will be allocated a bed under the size criteria rules ie for the Bedroom Tax and LHA).

UC HC3: Request to remove non-dependant deduction when non-dependant moved out but no forwarding address 

UC HC4: Request to remove Housing Costs Contribution as non-dependant 'normally resides' with other joint tenant

Overpayments
UC OP1: Claimant request for Universal Credit overpayment not to be recovered due to hardship

UC OP2: Claimant request to reduce rate at which Universal Credit overpayment is being recovered

UC OP2A: Claimant request to reduce rate at which Housing Benefit overpayment is being recovered from UC award

UC OP3: Claimant request not to impose a civil penalty

UC OP4 :Request for mandatory reconsideration: Not overpaid / amount wrong

UC OP10 Landlord request recover UC o'p from claimant, not landlord
  

 

Housing Related

UC and DHPs:

UC DHP1: When DHP refused due to APA managed payment being in place which does not cover full eligible rent

UC DHP2: Request for DHP award to be at least equal to the APA managed payment that was in place

UC DHP3: Request to reinstate APA managed payment as no DHP awarded

HB Overpayments caused by UC award:

LOP13: Landlord request not to recover a HB overpayment caused by overlapping award of Universal Credit from them

Claims and Housing Costs:

UC HCE1: Letter challenging refusal to include service charge as eligible in housing costs element

UC HCE2: Letter from landlord explaining why 'old' tenancy agreement is valid

UC HCE3: Request for whole rent to be covered where joint tenant left the property

UC HCE3a: MR Request for whole rent to be covered where joint tenant left property

UC HCE4: Request to be treated as liable for the rent

UC HCE5: Request to reconsider refusal to be treated as liable for the rent

UC HCE6: Request for UC to cover "permission to occupy" charge

UC HCE7: Request to reconsider refusal to pay housing cost element for "permission to occupy" or "use and occupation" charge

UC CP20: Landlord's verification of housing costs for Universal Credit

UC HM1: Letter requesting Housing Costs element be included from start claim where tenant answered 'no' to question' do you pay rent'

Specified Accommodation:

UC SP1 Request Housing Cost Element as not specified accommodation

UC SP2 Informing DWP asked LA to determine if specified accommodation

Occupying the Home:

UC OH1: Request to be treated as occupying 2 homes where fleeing violence

UC OH2: Request to reconsider refusal of being treated as occupying 2 homes where fleeing violence

UC OH3: Request to be treated as occupying normal home where fleeing violence

UC OH4: Request to reconsider refusal to be treated as occupying normal home where fleeing violence

UC OH5: Request to be treated as occupying 2 homes - delay moving in due to awaiting disabled adaptations

UC OH6: Request to reconsider refusal of being treated as occupying 2 homes when delay moving due to awaiting disabled adaptations

UC OH7: Request to be treated as occupying a property prior to moving in where delay due to awaiting disabled adaptations

UC OH8: Request to reconsider refusal of being treated as occupying property prior to moving in where delay due to awaiting disabled adaptations

UC OH9: Request for housing costs element to continue whilst temporarily away from home in UK

UC OH10: Request to reconsider decision not to include housing costs element whilst temporarily away from home in UK

UC OH11: Request for housing costs element to continue whilst temporarily away from home on remand

UC OH12: Request to reconsider decision not to include housing costs element whilst temporarily away from home on remand

UC OH13: Request for housing costs element to continue whilst temporarily away from home in prison

UC OH14: Request to reconsider decision not to include housing costs element whilst temporarily away from home in prison

UC OH17: Request to continue to pay Universal Credit whilst abroad for less than a month

UC OH18: Request to reconsider decision not to pay Universal Credit whilst abroad for less than a month

UC OH19: Request to continue to pay Universal Credit whilst abroad for more than a month due to special circumstances

UC OH20: Request to reconsider decision not to pay Universal Credit whilst abroad for more than a month due to special circumstances
  

 

Conditionality and Sanctions
UC S1: UC sanction reconsideration - Left work during a trial period

UC S2: UC sanction reconsideration - Missed / late for appointment or interview

UC S3: UC sanction reconsideration - Failure to report job ending / hours of work reducing within 5 working days

UC S4: UC sanction reconsideration - Failure to take a particular actio

UC S5: UC sanction reconsideration - Failure to meet a work preparation requirement / attend Work Programme

UC S6: UC sanction reconsideration - Not taking all reasonable action to find work

UC S7: UC sanction reconsideration - Failure to comply with a work availability requirement

UC S8: UC sanction reconsideration - Leaving job voluntarily / through misconduct

UC S9: UC sanction reconsideration - Failure to apply for particular vacancy

UC S10: Reconsider refusal of Hardship Payment during UC sanction
  

 

General

General:

UC G1: Confirmation of claimant's agreement when viewing / amending journal

Explicit Consent:

UC G2: Authorisation to disclose information
  

 

Dealing with rent arrears

Third Party Deductions:

UC TPD1: Request for reduction in third party deduction for rent arrears due to financial hardship

UC TPD2: Request for direct deductions for water arrears

Landlord Managed Payment letters:

UC MP1: Request for managed payment to cover total gross rent - rent arrears

UC MP2: Request for managed payment to cover total gross rent - vulnerable

UC MP3: Request for managed payment to cover court order - rent arrears
(for use when you are unable to get a Third Party Deduction from UC due to the claimant working / or you want a smaller amount than the 10/20%)


UC MP4: Request for payment to landlord where APA paid to claimant in error
  

 

Claims
UC CP1: Request for a backdate 

UC CP2: Request to treat the date the claimant requested help with making the claim or logged intention to claim as the date of claim

UC CP3: Request for a time extension to provide evidence for a claim

UC CP4: Request to allow claim where defect corrected within one calendar month

UC CP5: Request claim be allowed where defect corrected outside calendar month

UC CP6: Request to reconsider decision to refuse UC because no NI number

UC CP20: Landlords verification of rent to send in following UC claim being made

UC CP30: Request for compensation where UC claim or change in circs delayed

UC CP31: Request for compensation where wrong advice meant no UC claim made

UC CP32S: Request not to apply waiting days as circumstances mean claimant is exempt (Single claimant)

UC CP32C: Request not to apply waiting days as circumstances mean claimant is exempt (Couple claimants)

UC CP33: Letter accompanying HB claim in a UC area where claimant not entitled to UC

UC CP34: Letter to DWP accompanying JSA claim in a UC area where claimant not entitled to UC

UC CP35: Letter asking DWP to accept claim for CB-JSA where refused as entitled to UC

UC CP36: Letter accompanying HB claim where claimant qualifies for UC but prefers to claim HB

UC CP37: Letter accompanying HB claim where refused as entitled to UC

UC CP38: Requesting HB claim be accepted following UC award ending

UC CP39 Request pay UC without HCE as specified accommodation

Payments
UC CP10: Self referral for twice monthly UC payments

UC CP11: Request to reconsider refusal for twice monthly payment

UC CP12: Self referral for a managed payment to landlord due to vulnerability

UC CP13: Request to reconsider refusal of managed payment to landlord due to vulnerability

UC CP14: Request for short term advance (new claim)

UC CP15: Request to reconsider refusal of short term advance (new claim)

UC CP15A: Request for Benefit Transfer Advance instead of New Claim Advance

UC CP16: Request for a short term advance (change in circumstances)

UC CP17: Request to reconsider refusal of short term advance (change in circumstances)
  

 

LCW Letters
UC LCW1: MR - date 'relevant period' should start

UC LCW1A: MR - date LCWRA should start when terminally ill

UC LCW2: MR - good cause for missing deadline to return UC50

UC LCW3: MR - good cause for not attending WCA medical

UC LCW4: MR - fit for work decision

UC LCW5: Request for income to be set to award 1p whilst being assessed for LCW

UC LCW6: MR - claimant not referred for WCA as previously found fit but relevant change in health

UC LCW7: Request for compensation where payment of LCW/LCWRA delayed

UC LCW8: Request for Work Capability Assessment

UC LCW9: Request for WCA as previous request appears to have been ignored

UC LCW10: MR - found to have LCW but should be LCWRA

UC LCW11: Request for UC award to include LCW/LCWRA Element when transferred from 'old-style' ESA which had component

UC LCW12: Request for UC award to include LCW/LCWRA Element when in receipt of 'New-Style' ESA with component

Changes in Circumstances
UC CC1: Late Notification of a Beneficial Change in Circumstances

UC CC2: Award of a relevant benefit - request for back pay

UC CC3: Complaint that request for WCA has been ignored

UC CC4: LW LCWRA element not paid from correct date - request for back pay

 

Challenging Decisions

Challenging Decisions:

UC CD1: Request for a mandatory reconsiderationl

UC CD2: Request for a late mandatory reconsideration

UC CD3: Request to revise refusal of late mandatory reconsideration request

UC CD4: Letter accompanying appeal form SSC1 to HMCTS, where mandatory reconsideration refused

UC CD5: Request to apply discretion (where no right of appeal)

Suspensions and Terminations:

UC CD10: Request for mandatory reconsideration where claim terminated

Claim closed

UC CD16: Request for mandatory reconsideration of a fit for work decision

UC CD19: Request mandatory reconsideration - claim closed as 'late' for interview
  

 

EEA Nationals
UC EEA1: Right to Reside as primary carer of child in education, who is child of EEA worker