Housing Systems: Combating poverty and sustaining tenancies.
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There are over 200 Standard Letters on our website for our members to use.

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Claims
CP1: Tenant letter to HB as nil income

CP2: Tenant request to be treated as liable for the rent

CP2A: Tenant request to be treated as liable for the rent, where tenant has died

CP2B: Tenant request that HB accept 100% liability where other joint tenant not paying as has left

CP3: ESA couples - requesting that HB Office consider better off issues

CP4: Request to pay HB or ex-gratia payment for period while missed out on HB due to 'wrong' member of couple claiming in a couple where one or both are on ESA

CP5: Tenants request for CTS when already on HB due to changes in circs

CP6: Request for HB to cover service charges where 100% shared owner

CP20: Request accept HB from intention to claim date 

CP35 Request HB paid when on UC but specified accommodation

CP36 Request LA determine if it is specified accommodation

Backdating:

CP7: Tenant request to backdate the date of claim

CP8: 'Late' request to backdate the date of claim

CP9: Finishing work - request to backdate claim

CP10: Tenant request to back pay claim when Pension Credit age

CP11: Hotel / board & lodging accommodation with daily rent - request to backdate claim 

CP12: Info from JCP not reached HB office -Request for backdate

CP13: Request for backdate where passport benefit claimed

Other:

CP30: Authorisation

CP31: Income Support for estranged young learners past 21st birthday

CP33: Right to reside as parent of child in education 

CP34: DWP says no right to reside- HB can make own decision

UC CP36: Letter accompanying HB claim where claimant qualifies for UC but prefers to claim HB

UC CP37: Letter accompanying HB claim where refused as entitled to UC

UC CP38: Requesting HB claim be accepted following UC award ending
  

 

Rent Issues

Tenancy / start end:

TSE1: Change of address within LA area

TSE2: HB prior to moving in

TSE3: Request for HB to be paid at new property before moving in, instead of HB at current home

TSE4: Request to pay HB from first week of tenancy

TSE5: Discretionary Housing Payment for HB prior to moving in same LA area

TSE6: Request for HB for notice period where tenant moved LA areas

TSE7: General HB for notice period

TSE8: 'Late' HB for notice period request

TSE9: discontinued - please use TSE2 

TSE10: HB for notice period unexpected move

TSE11: Inform HB tenancy terminated or abandoned

TSE12: Disclaimer when signing HB form

TSE13: Request to be treated as temporarily absent when delayed moving in from hospital / care

Notice Period:

CC4: Tenant's request for HB for notice period - 2 homes

CC5: Tenant's request for HB for notice period - unexpected move

CC6: Tenant's request for HB for notice period - general letter

Two Homes:

CC7: Tenant's request for HB on 2 homes due to fleeing violence

Temporarily Absent:

CC8: Tenant's request for HB while temporarily absent - fleeing violence

CC9: Tenant's request for HB while temporarily absent - receiving medical care

CC10: Tenant's request for HB while temporarily absent - caring for someone

CC11: Tenant's request for HB while absent and on remand

CC11a: Landlord request to continue HB while tenant in custody on a short sentence

CC12: Tenant's request for HB while on a trial period residential care

CC13: Tenant's request for HB while temporarily absent on respite care

CC14: Tenant's request for HB while temporarily absent - training

Other Rent Issues:

CC15: Tenant letter change of address - move within LA

CC16: Landlord proof of rent letter

CC17: Rent breakdown example

CC23: Notification to HB that tenant terminated or abandoned

HM1: LHA- Letter requesting exemption from Shared Accommodation Rate 25-35 yr old

HM8: Letter to HB re definition of 'sheltered' accommodation for communal fuel / cleaning charges

HM9: Letter to HB when making gardening / landscaping charge ineligible

HM22: Request to pay as eligible communal water charge on sheltered / supported housing scheme
  

 

Bedroom Tax
BT1: Need for extra bedroom due to non-household carer

BT2: Need for extra bedroom due to need for non-household carer for child following Supreme Court

BT3: Need for extra bedroom due to overnight needs of severely disabled child from Dec 2013

BT4: Couple who need separate bedrooms due to disability following Supreme Court decision

BT5: Extra bedroom needed for carer of family member

BT6: Bedroom needed for student

BT7: Bedroom needed due to having access/joint custody of a child or young person - should be deemed to be living in two homes

BT7A: Bedroom needed due to having access/joint custody of a child or young person - without bedroom would lose custody / access

BT8: Room too small and/or other factors which makes it unsuitable to be used as a bedroom

BT9: Bedroom not able to be used as a bedroom due to change in use related to a member of the claimant's household' disability

BT10: Exemption under 1996 rules

BT11: Exemption under 1996 rules where succeeded tenancy

BT12: Living in exempt accommodation

BT13: Living in temporary accommodation

BT14: Discontinued

BT15: Protection on death

BT16: Protection on death should apply where 'spare' bedroom due to different change in circs

BT17: 13 week protection

BT18: Not to recover DHP following exemption under 1996 rules
  

 

Non-Dependant Deductions
ND1: Letter to HB as non-dependant moved in for temp stay

ND2: Letter to HB as non-dependant only temp stay

ND3: Letter to HB as taking non-dependant deduction from date non-dep awarded main phase rather than date it started being paid

ND4: Letter to HB as taking non-dependant deduction when non-dependant moved out

ND5: Letter to HB as taking highest non-dependant deduction when non-deps earnings unlikely to be very high

ND6: Letter to HB as taking highestnon-dependant deduction when non-dep not working full time

ND7: Letter to HB as taking highest non-dependant deduction when non-dep not working

ND8: Letter to HB as taking full non-dependant deduction when non-dep turns 18 up to date info on income provided

ND9: Letter to HB requesting lowest deduction where non-dep off work sick / on maternity leave> 

ND10: Request to revise decision to increase / apply non-dep deduction for 26 weeks from change - age 65+

ND11: Letter to HB as taking non-dep deduction where non-dep is under 25 on Income-Based JSA which is being sanctioned

ND12: Letter to HB as taking deduction for non-dep aged under 25, on UC, but sanctioned to nil.

ND13: Request for Non-Dep Deduction to be reduced as joint tenant has a Housing Cost Contribution in UC award
  

 

Overpayments

Tenant Overpayment Letters:

TOP1: Tenant request - underlying entitlement

TOP2: Tenant appeal against overpayment, with notes

TOP3: Tenant appeal against recovery from benefit as o/p was former partner's

TOP4: Tenant request - reduced recovery rate

TOP5: Financial statement to accompany reduced recovery rate request

TOP6: Tenant request - written statement of reasons

TOP7: Tenant request - recovery from on-going benefit

TOP8: Tenant request - recover from former landlord

TOP9: Tenant authorisation letter

TOP10: Tenant request recovery from ongoing benefit when o/p has been recovered by delaying HB

TOP11: Tenant request to have overpayment written off due to severe financial hardship

Landlord Overpayment Letters
Challenging Overpayment Recovery:

LOP1: Landlord request for revision - tenant caused overpayment

LOP2: Landlord request for revision - o/p caused by official error and landlord not aware

LOP3: Landlord request for revision - reason unknown

LOP4: Landlord request for revision - tenant abandoned

LOP4a: Landlord appeal - tenant abandoned

LOP5: Landlord request for revision - tenant abandoned - official error by HB Office

LOP6: Landlord request for revision - late request - made after calendar month

LOP7: Landlord request not to recover because o/p is not recoverable - official error

LOP8: Landlord request for revision of decision can recover from both landlord AND tenant (even where chosen to recover from just tenant)

LOP9: Landlord letter to HB requesting recover from on-going benefit, when recovered from schedule at wrong rate

LOP10: Landlord letter to HB when o/p recovered in lump sum from payment due following suspension of claim

LOP11: Landlord request to recover from former landlord

LOP12: Landlord Appeal to recover from tenant where HB Office had refused incorrectly stating 'change of address' Reg 101(1)(bb) meant recovery had to be from landlord

LOP13 Landlord request not to recover an overpayment caused by overlapping award of Universal Credit

General Landlord Letters:

GOP1: Informing of suspected change in circs / fraud

GOP2: Requesting written statement of reasons for their decision

GOP3: Requesting HB for underlying entitlement for notice period for former tenant

GOP4: Stating their deduction rate is above the maximum allowed

Notification Issues:

NOP1: Where overpayment notification does not give full reasons

NOP2: Where overpayment not recoverable as had no notification of it

NOP3: Where overpayment not recoverable as notification invalid

NOP4: Where overpayment from schedule not recoverable as notification poor / missing

Letters to tenant about overpayment:

TOTOP1: To Current Tenant informing landlord rec'd invoice for overpayment, giving advice

TOTOP2: To Current Tenant informing of overpayment to be taken from ongoing HB, giving advice

TOTOP3: To Former Tenant advising to apply for HB for notice period
  

 

People from Abroad
CP33: Right to reside as parent of child in education

CP34: DWP says no right to reside- HB can make own decision
  

 

Issues providing evidence
EV1: New Claim: Request more time to provide info for claim

EV1A: On-going Claim: Request more time to provide info for claim

EV2: New Claim: Cannot provide info requested to process claim - please process

EV2A: On-going Claim: Cannot provide info requested to process claim - please process

EV3: New Claim treated as 'defective': request revise decision

EV3A: Request 'defective' claim be reinstated as evidence provided

EV4: New Claim: Request 'defective' claim be reinstated as evidence provided

EV5: General Letter: Request to reinstate claim as information requested not reasonably required

EV6: New Claim: On passport benefit - request process claim- no need for info 

EV6A: On-going Claim: On passport benefit - request process claim- no need for info

EV7: New Claim: Info requested already verified by DWP: reinstate claim

EV8: New Claim: Info requested on CIS- request reinstate claim

EV9: New Claim: Info requested verified by DWP - please process claim

EV9A: On-going Claim: Info requested verified by DWP - please process claim

EV10: New Claim: Unreasonable request for info as available on CIS: please process claim

EV10A: On-going Claim: Unreasonable request for info as available on CIS: please process claim

Evidence linked to rent:

CP21: Landlord proof of rent letter

CP22: Rent breakdown example
  

 

Payments
CP23: Tenant request for Payment on Account (interim payment)

GP4:  Request for Payment on Account where claim for IS / IR-ESA / IB-JSA delayed

CP24: Landlord request for HB direct

CP25: Landlord request for HB direct where payments sent to tenant in error

CP26: Landlord request revision of decision not to pay HB Direct due to LHA

CP27: Tenant request for HB direct

CP28: Tenant request to bank to release HB payments where gone into overdrawn account: First right of appropriation
  

 

HB Stopped
HS1: Letter from tenant to request revision of termination decision as provided info within month of termination decision

HS1A: Letter from tenant to request revision of termination decision even though outside time limits

HS2: Letter from tenant to request revision of termination decision as correct procedure not followed on intervention

HS3: Letter from tenant requesting revision of termination decision as correct procedure not followed on change in circs

HS4: Letter from tenant requesting revision of termination decision as not a reasonable request for information

HS5: Letter from tenant requesting revision of termination decision as information already verified by DWP


JSA Sanction & HB Stopped:

HS10: Landlord's request for HB to be paid whilst IB-JSA is sanctioned

HS11: Tenant's request for HB to continue whilst IB-JSA sanctioned

HS12: Tenant's request for HB to continue whilst CB-JSA sanctioned
  

 

How Much
HM1: LHA- Letter requesting exemption from Shared Accommodation Rate 25-35 yr old

HM2: Discontinued

HM3: ESA claimant - requesting HB Office apply transitional addition to HB / CTS when transferred to ESA

HM4: Discontinued

HM5: Letter to DWP / Jobcentre where included overpaid WTC as income

HM6: Letter to HB when used full Tax Credit award as income even though actual TC payment less due to recovery of TC overpayment from previous year

HM7: Letter to HB asking them to take essential expenses off earnings when calculating HB

HM8: Letter to HB re definition of 'sheltered' accommodation for communal fuel / cleaning charges

HM9: Letter to HB when making gardening / landscaping charge ineligible 

HM10: Request for Extended Payment / Run On of HB

HM11: Letter to HB when delay in assessment due to awaiting Tax Credit award

HM12: Letter to HB as included Tax Credit backpayment as income

HM13: Letter to HB when included Tax Credit arrears as income because paid in with on-going Tax Credit payments

HM14: Request that HB be increased from date that circs changed, not date notified, when notified late

HM15: Appeal against being treated as having notional capital due to excessive expenditure

HM16: Letter to HMRC when refused WTC as 'normal hours' below required.

HM17: Letter to HB - not overpaid where actual earnings exceed estimated

HM18: Request for backdated DHP

HM19: Request for severe disability premium in DWP means tested benefit

HM20: Request for severe disability premium in Housing Benefit

HM21: Request to review decision to recover DHP

HM22: Request to pay as eligible communal water charge on sheltered / supported housing scheme
  

 

Changes in Circumstances
CC1: ESA couples - requesting that HB Office consider better off issues

CC2: Request for HB to be backpaid following award of relevant benefit

CC3: Request for HB to be reinstated following reinstatement of relevant benefit

CC4: Tenant's request for HB for notice period - 2 homes

CC5: Tenant's request for HB for notice period - unexpected move

CC6: Tenant's request for HB for notice period - general letter

CC7: Tenant's request for HB on 2 homes due to fleeing violence

CC8: Tenant's request for HB while temporarily absent - fleeing violence

CC9: Tenant's request for HB while temporarily absent - receiving medical care

CC10: Tenant's request for HB while temporarily absent - caring for someone

CC11: Tenant's request for HB while absent and on remand

CC11a: Landlord request to continue HB while tenant in custody on a short sentence

CC12: Tenant's request for HB while on a trial period residential care

CC13: Tenant's request for HB while temporarily absent on respite care

CC14: Tenant's request for HB while temporarily absent - training

CC15: Tenant letter change of address - move within LA

CC16: Landlord proof of rent letter

CC17: Rent breakdown example

CC18: Extended HB Payment/ Run On claim

CC18A: Request to pay Extended Payment at rate reflecting increase in rent

CC19: Tenant's letter to HB when Extended Payment not awarded

CC20: Request that HB be increased from date of change of circs, not date notified, when notified late

CC21: Letter to HB where delay in assessment due to awaiting Tax Credit award

CC21A: Letter to HB where delay in assessment due to waiting change in Tax Credit award

CC22: Letter to DWP / Jobcentre where included overpaid WTC as income

CC23: Notification to HB that tenant terminated or abandoned

CC24: Late request for a revision

HS6: Request for closed period supersession instead of ending HB award
  

 

Challenging Decisions
CH1: Letter to HB re their administration of income from Tax Credits

CH2 / CP30: Tenant's authorisation letter

CH3 / TOP6: Tenant request - written statement of reasons

CH4: Revision request

CH5: Late request for revision

CH6: Appeal request

CH7: Late Appeal request

CH8: Request to correct an official error
  

 

Good Practice

GP1: Request for direct deductions for rent arrears

GP2: Request for direct deductions for ineligible service charges for hostel resident

GP3: Financial Statement

GP4: Request for Interim Payment from DWP where IS / IB JSA / IR ESA delayed

GP5: First Right of Appropriation request to bank


    






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