Housing Systems:
Combating poverty and sustaining tenancies.
Search
Free Trial
Login
Menu
Home
About Us
Meet the Team
Our Values
Mission & Vision
Testimonials
Work for Us
What we offer
Website & Tools
Training
Query Service
Help Guide
Pricing
2024
Try Us for Free
Contact Us
News
News and Articles
Newsletters
Briefings
Quiz
Timetable
Universal Credit
How it Works
Introduction
Monthly Assessment Periods
Transitional Protection
Conditionality
Managed Migration
Communication
Passport Benefits
Problem Areas
Challenging Decisions
Law and Guidance
Standard Letters
Terminology
Situation
Sick / Disability
Complex Needs
Jobseekers
Working?
Carers
Families
Couples
Young People
Students
On Contributory Benefits?
In Prison/Remand
Homeless / rough sleepers
EEA Nationals & People from Abroad
Ukrainians
Claims
Previously on UC?
Who Can Claim
Who Has To Claim
Mixed Age couples
How to Claim
Date of Claim
Existing Benefits
Conditionality
Claim Closed?
What then?
Keeping a claim going
Standard Letters
How Much
Key Facts
How Calculated
Elements/Needs
Income
Savings/Capital
Benefit Cap
Sanctions
Deductions
Maximising
Standard Letters
Payments
Main Principles
How Paid?
Advance Payments
1st Payment
Delays
Missing payment?
Underpayment?
Alternative Payment Arrangements
Deductions
Stopped?
Overpayments
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
The Landlord Portal
Who cannot get help
What's Covered
Supported Housing
Absent joint tenants
Liability
Occupation
How Much?
Homeowners / Shared Ownership
Discretionary Housing Payments
Council Tax Support
Standard Letters
Changes in Circs
Notification
Monthly Assessment Periods
What's Changed?
Impact on Transitional Protection
Standard Letters
Routes to UC
New claim for legacy benefits
Natural Migration
Voluntary Migration
Managed Migration
Better off / Worse off on UC?
Wrongly Advised to Claim
Housing Benefit
Claims & Payments
Claimed Universal Credit?
Who Can Claim
Mixed age couples
SDP Gateway Condition
How to Claim
Date Entitlement Starts
Payments
HB Stopped
Interventions
People from Abroad
What info can a landlord get?
Being treated as a couple?
Case Law
Recent Queries
Standard Letters
Maximising Award
Rent Issues
Supported Housing
Shared Owners
Liable for rent
Occupying
Two Homes
Contrived tenancy
Case Law
Recent Queries
Standard Letters
How Much
How Calculated
The 5 Steps
Rent and Maximum HB
Applicable Amount
Income
Savings / Capital
Benefit Cap
Maximising Award
Case Law
Recent Queries
Useful Resources
Changes in Circs
What happens - procedure?
Closed Period Supersession
Award of 'Qualifying Benefit'
Time Limits
Informing HB Office
HB Suspended
What's Changed?
Case Law
Recent Queries
Standard Letters
Overpayments
Reducing Impact on Rent Account
Claimed UC?
Is it an Overpayment?
Why Overpaid?
How Much?
Is it Recoverable?
Recovered From?
How Can it be Recovered?
Notification
When Should Recovery Start
Challenging Decisions
Fraud
Case Law
Recent Queries
Standard Letters
Challenging Decisions
Who can challenge?
What to Challenge?
How to Challenge?
Revisions
Appeals
Official Errors
Time Limits
Judicial Review
Law and Guidance
Standard Letters
People from Abroad
The Tests
British Citizens
Irish Citizens
EEA Nationals
Other Nationals
Dual Nationality
Couples
Claiming HB
Refused HB?
Law & Guidance
Orgs that can help
Other Benefits
Benefit Finder
Legacy Benefits
Child Tax Credit
Housing Benefit
Income-Based Jobseekers Allowance
Income-Related Employment & Support Allowance
Income Support
Working Tax Credit
Severe Disability Premium
Sickness & Disability
Adult Disability Payment (Scotland)
Armed Forces Compensation Scheme
Armed Forces Independence Payment
Attendance Allowance
Carers Allowance
Carer Support Payment (Scotland)
Child Disability Payment (Scotland)
Constant Attendance Allowance
'Credits Only' for LCW
DLA - adult
DLA - child
Industrial Injuries Disablement Benefit
New-Style ESA
'Old Style' Contributory ESA
Personal Independence Payment
Short-term Assistance
Statutory Sick pay
Young Carer Grant (Scotland)
War Disablement Pension
Other Main Benefits
Bereavement Benefits
Child Related Benefits
Council Tax Support/Reduction
New-Style Jobseekers Allowance
Pension Credit
State Retirement Pension
JSA Sanctions
Universal Credit
Extra Help
Benefit Delays
Cost of Living
Council Tax Bills
Discretionary Housing Payments
Flexible Support Fund
Local Welfare Schemes
Help for Homeowners
Household Support Fund
Reducing Outgoings
Social Fund
Help when studying
Useful Resources
Have You Seen?
Recent Queries
Frequently Asked Questions
Summary Sheets
Leaflets
Briefings
Our FOIs
Our Videos
Calculators
Universal Credit
Housing Benefit
MM Transitional Element Calculator
Max Earnings for UC
Standard Letters
Universal Credit
Housing Benefit
Employment & Support Allowance
JSA Sanctions
Discretionary Housing Payments
Reference Tools
Benefit Rates
Law and Guidance
ESA Help Pack
EEA Nationals & UC Help Pack
Mapping Tools
Need2ClaimUC?
Better off on UC? Tool for Advisers
TE Erosion Calculator
EEA Nationals and UC
Students and UC
UC Pages
UC Pages
Training & Events
What we offer
What we offer
Our Trainers
Pricing
CPD
Training Blogs
Terms
What's on
Training Calendar
CONFERENCE: Spotlight on Managed Migration
WEBINAR: Transitional SDP Element
UC - The Essentials
Escape Rooms
Guides
Booking
Open Online Courses
UC - The Essentials
Webinars
Transitional SDP Element Update
NI Credits for LCW and UC
The Transitional Element for Tax Credit-only Claimants
HB Overpayments
Working age to Pension age
Disability Benefits - the added extras
Managed Migration 2023
Bereavement Benefits for co-habiting parents
EU Settlement Scheme, Right to Reside and UC - the problem areas
Becoming a Mixed Age Couple
Irregular Earnings and UC
Prisoners: Detention and release - impact on housing and benefits
Sustaining Tenancies & improving well-being for those with complex needs
UC HCE - Hints, Tips and Untidy Tenancies
Judicial Review - The Missing Link
Pension age benefits - engagement and entitlement
Debts, deductions and sustaining tenancies
EEA Nationals: Renting, Rights and Access to Social Housing
The Transitional Element for Tax Credit-only Claimants webinar
Conferences
Conference Nov 2023
Conference June 2023
Conference Nov 2022
Conference July 2022
Conference Oct 2021
Conference May 2021
Conference Oct 2020
Friday Fun Quiz
Monthly Friday Fun Quiz
Quiz Topics 2024
Quiz Topics 2023
Get booked on
E-Learning
Our E-Learning Courses
Open Access: EEA Nationals and UC Basics
What's new?
Coming Soon
E-Learning Demos
How to buy our E-Learning courses
What do the different levels mean?
In-house Training
Who for?
Universal Credit
Managed Migration
Housing Benefit
Disability Benefits
Older People
General
Home
About Us
Meet the Team
Our Values
Mission & Vision
Testimonials
Work for Us
What we offer
Website & Tools
Training
Query Service
Help Guide
Pricing
2024
Try Us for Free
Contact Us
News
News and Articles
Newsletters
Briefings
Quiz
Timetable
Universal Credit
How it Works
Introduction
Monthly Assessment Periods
Transitional Protection
Conditionality
Claimant Commitment
Reducing what's required
When not required
reviewing a claimant commitment
What's Required?
Conditionality Groups
No Work Requirements
Work Focused Interviews Only
Work Preparation
'Full' Work Search
Jobseekers
Workers
Earnings Thresholds
In Work Pilot
Short periods of sickness
Too Sick to Work
Carers
Families
Foster Carers
Students
Drug/Alcohol Issues
Domestic Violence
Homeless
Emergencies
Changes in Circumstances
Going Abroad
Bereavement
Work Focused Interviews
Work Search
Hours Requirement
90 Minutes
Availability Requirement
Limiting the conditions
What counts?
Evidence
'Find a Job'
Sanctions
Complex Needs?
Levels
How Much
Challenging
Good Reason
Impact on HCE
Hardship Payments
Who can get one?
What is Hardship?
How to Apply?
How Much?
Repaying
Refused?
Standard Letters
Managed Migration
Who & When?
The Process
Time Limits
Existing Benefits
Transitional Protection
Definitions
Communication
From DWP
To DWP
Consent
Explicit Consent
Definition of representative
Landlords
Landlord Portal
Housing Queries Routeway
Risks to Landlord
Data Sharing
Apollo List
Useful Telephone numbers
General questions and complaints
Who's who at the JC?
Passport Benefits
Free School Meals
Health Costs
School Clothing Grants
Healthy Start / Best Start Scheme
Social Fund
Watersure
Travel Costs
Legal Aid
Sure Start Maternity Grant
Funeral Payment
Cold Weather Payment
Problem Areas
Wrongly advised to claim UC
Delays submitting claim
No bank account
Limited access to the internet
New claim closed
EEA Nationals
Carers given wrong advice
Disability related problems
Child Element for new baby delays
Housing Costs Element wrong amount
Housing Costs Element not Included
Non-dependant deductions
Deductions
Other problems
Challenging Decisions
Who can challenge
How to challenge
Notification of decision
Statement of Reasons
Mandatory Reconsideration
How, when and what
What happens next?
Taking it further
Problem areas
Couple Claims
No decision notice?
Time Limits
Appeals
Complaints
Maladministration
Judicial Review
Law and Guidance
UC Regulations
Guidance
ADM Memos
2022
2021
2020
2019
2018
2017
2016
2015
2014
Case Law
EEA Nationals
Migration issues
Claims
Work Related Requirements & Sanctions
Benefit Cap
Capital
Earnings
Unearned Income
Overpayments
Housing Related
Appeal Rights
How much
Child Elements
Childcare Element
LCW/LCWRA
Deductions
Transitional Protection
Students
UC Bulletins
2022
2021
2020
2019
2018
2017
Deposited Papers
NI Legislation
NI UC Guidance
Standard Letters
Terminology
Situation
Sick / Disability
Limited Capability for Work
What advantages?
The process
Who and How?
On SSP?
On New-Style ESA?
ESA to UC?
Do they have to claim UC?
How Much UC?
Told WCA overdue?
Becoming a couple with someone on UC?
Still in Assessment Phase?
Trigger for WCA?
Challenging 'Found fit' decision
ESA as income
IB/SDA to UC?
Repeat Claims
Relevant Period
When does it start & end?
When doesn't it apply?
Previously on IR-ESA?
New claim for NS-ESA?
Medical Assessment
UC50 Form
The Medical
Who has a LCW?
Substantial Risk
Failed to attend
Assessment Criteria
LCW
Mobilising
Standing and Sitting
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Navigation and Maintaining Safety
Evacuation of the bowel / bladder
Consciousness during waking moments
Learning Tasks
Awareness of everyday hazards
Initiating and completing personal action
Coping with change
Getting about
Coping with social engagement
Appropriateness of behaviour
Special circumstances
Substantial Risk
LCWRA
Mobilising
Transferring from one seated position to another
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Evacuation of the bowel / bladder
Learning tasks
Awareness of hazard
Initiating and completing personal action
Coping with change
Coping with social engagement
Appropriateness of behaviour
Conveying food / drink to the mouth
Chewing / swallowing food / drink
Special circumstances
Substantial Risk
Found Fit
LCW/LCWRA Elements
LCW: Single claimant
LCW: Couple claimant
LCW: Separated Couples
LCWRA Element
When From
Death
Condition Changed
Permitted Earnings
Disabled Workers
Terminal Illness
Worse off on UC?
Useful Resources
Journal Entries and Standard Letters
Terminal Illness
Hospital
Already on UC?
Making a new claim
Moving Out of Hospital
Transitional SDP Element
Disabled
Complex Needs
Definition
What help?
How identified?
Problems?
Jobseekers
Working?
Workers: Key Facts
Self-Employed
Carers
Families
Children
Having a baby
Disabled Child
Child care costs?
Foster Carers
Couples
Being treated as a couple?
Mixed Age Couples
Young People
Students
Receiving Education
Qualifying young person
Non-Advanced Education
Advanced Education
Exam only students
What is Full-Time?
Open University Students
Compatibility with Work Requirements
Students That Can Claim
Disabled Students
Receiving Education
Does not have a LCW?
Not getting PIP, DLA/CDP or AA
Not classed as 'receiving education'
Student Parents
Part-time students
Transitional protection
Claiming as a Student
Conditionality
Student Income
How is it taken into account?
Advanced Education - England
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Examples
Non-Advanced Education - England
Examples
Advanced Education Wales
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Non-Advanced Education - Wales
Advanced Education Scotland
Eligible for student loan?
Undergraduate loan
Postgraduate loan
Not eligible for student loan?
Non-Advanced Education - Scotland
What if they can't claim UC?
Changes in Circs
On UC
Not on UC
Taking a break from studies
Dismissed or abandons
On Contributory Benefits?
What are the contributory benefits?
What's happening to JSA & ESA?
Making a claim for JSA or ESA
New-Style JSA
New-Style ESA
Claiming UC as well?
Old Style vs New Style
In Prison/Remand
Single
Couple
Regulations
Children
Non-dependants
Examples
Homeless / rough sleepers
EEA Nationals & People from Abroad
'Be in GB' - Definition
The Tests
NI number test
Habitual Residence Test
British Citizens
EEA Nationals
Other Nationals
Actual Habitual Residence
Immigration Status Test
British Citizens
Who is a British Citizen?
Returning British Citizens
Becoming a British Citizen
Irish Citizens
EEA Nationals
Which are the EEA countries?
What to Ask
Who can claim?
Settled Status
Pre-Settled Status
Right to Reside
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Becoming Unemployed
Pregnancy Related Illness & Maternity
Temporarily incapable of work
Long Term Sick
Temporarily Sick
Derivative Rights
Child/Young Person in Education
Primary Carer of Child in Education
Family Members
Which Rights can be 'piggybacked'
Who is a Family Member?
'Direct Family Member'
'Extended Family Member'
'Joining Family Members'
Dependency
Difficulty getting evidence
How a change can affect entitlement
Divorced/ Separated
Death of EEA National
EEA National Leaves UK
EEA National loses qualifying Right to Reside
Student
Self sufficient
A2, A8 and Croatian Nationals
Residence Permits
Indefinite Leave to Remain
Who can't claim?
No Right to Reside
No Recourse to Public Funds
Points Based Immigration Scheme
EU Settlement Scheme
Time Limits
Family members
Who is a Family member
What if.....?
Action Plan
Derivative Rights
What does 'Continuously resident' mean?
How to apply?
What help is available?
What evidence is needed?
Proof of Settled / Pre-Settled status
Who could be refused?
Applying as a family member?
Refused Settled Status?
No EUSS status?
Pending Application
Late Application
Not yet applied
Joining family member
Application refused
Risk areas
EEA Help Pack
Mapping Tool
Definitions
Flowcharts
Standard Letters
Other Nationals
Who can claim?
Leave to Remain
Afghan Nationals and family members
Ukrainians
Sudan Conflict
Refugees
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Israel Hamas Conflict
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Points Based Immigration Scheme
Issues for Couples
Residence Documents
Definitions
Dual Nationality
Couples
Claiming UC
Refused UC?
Law & Guidance
Orgs that can help
Ukrainians
Claims
Previously on UC?
Who Can Claim
Basic Conditions
Age
Claimant Commitment
Excluded
In GB
Income / Savings
Three+ Children
SDP Gateway condition
What were the rules?
What now?
Young People
16 & 17 Year Olds
Care Leavers
Students
Prisoners/Remand
People from Abroad
Appointees
Power of Attorney
Court of Protection
One claim per household
Who Has To Claim
'Triggers'
Moving Home
Help Available
Mixed Age couples
What is a mixed age couple?
Rules from May 2019
New claim for PC / HB?
Termination of existing PC / HB awards
Why did the rules change?
Polygamous marriages
Already on Pension Credit and/or HB?
Protecting MACs already on PC or HB
Mis-advised to claim UC?
Losing couple status
Moving Home
Can get claim for PC or HB backdated
On IR-ESA, IB-JSA or IS?
On C-ESA or CB-JSA?
Working age to Mixed age Couple
Younger member on IR-ESA, IB-JSA or IS?
Older member on IR-ESA, IB-JSA or IS?
Neither on IR-ESA, IB-JSA or IS?
Single to Couple
Responsible for a child?
MACs and SDP Gateway
What if younger member can't claim UC
Two sets of Housing Benefit Regulations
Comparing Pension Credit & Housing Benefit to UC
Pensioner Premium
How much UC?
Worse off examples
Standard Letters
How to Claim
Registering an intention to claim
Couples
Online
'Offline' claims
Claiming from hospital
No bank account?
New Claim Interview
Claimant Commitment
What is it?
Does everyone have to have one?
What does it include?
how to accept
Cooling off period
Second opinion
couples
Failing to accept claimant commitment
ID Verification
Online Verification
ID interview
Biographical Test
Fails to attend ID Interview
Fails to provide photo ID
Claim closed as failed to prove ID
Information & Evidence
What's Needed
National Insurance No
Evidence
Rent Verification
Self-Employed?
Failing to Provide Evidence
Checklists
Help Available
Reasonable adjustments
Help to Claim Service
Home Visits
Personal Budgeting Support
Re-Claims
Mental Capacity
Date of Claim
Advance Claims
When to delay claim
Getting a Claim Backdated
Existing Benefits
Housing Benefit
Income Support
IB-JSA
Tax Credits
'Overlapping' payments
Stop Notice
Been overpaid?
Transition to UC Housing Payment
Income Support Two Week Run-on
IR-ESA, IB-JSA Two Week Run-on
Conditionality
Claim Closed?
Failed to meet eligibility criteria
Failed to attend new claim interview
Failed to attend ID interview
Failing to accept claimant commitment
Failing to Provide Evidence
What should they do?
What then?
Keeping a claim going
Change in Circs
Self-Employed?
Info / Evidence requested?
Annual Verification
Lost login details?
Standard Letters
How Much
Key Facts
How Calculated
Elements/Needs
Standard Allowance
Child Element
Definitions
Change in Circs
No Child Benefit in payment
Two Child Limit
Exceptions
Multiple Births
Adoption
Non-parental caring
Non-consensual sex
Order of Children
Interaction with Benefit Cap
Supreme Court Challenge
Disabled Child Element
Limited Capability for Work/Related Activities Element
Moved on to UC from IR-ESA
On Old Style Contributory ESA
On New-Style ESA?
Treated as having a Limited Capability for Work
Limited Capability for Work and a Carer?
IB/SDA to UC?
NI Credits Only to UC
Housing Costs Element
Carer Element
Child Care Element
The work condition
The childcare costs condition
Acts as a refund
Upfront Costs
The notification condition
How Much
How changes affect help with childcare
Transitional Element
Transitional SDP Element
Who Gets It?
Who gets the Severe Disability Premium?
Change in Circs in 1st MAP?
Received Migration Notice?
Making the most of the rules
Delaying the claim for UC
Separation
Moving home
Becoming liable for rent
Claiming UC early
How Much?
Examples
Separating Couples
Becoming a couple
Changes from Feb 2024
Issues for Couples
Becoming entitled after claiming UC
Managed Migration Transitional Element
Who's entitled?
How does it work?
How Much?
Total Legacy Amount
Benefit Cap
Indicative UC Amount
Comparing the TLA with the IUCA
If the Indicative UC Amount is nil
Manual Calculation Sheet
Worse off?
What's going wrong?
Examples
FAQs
Retrospective changes
Erosion
Examples
Watch for errors
Moving out of 'specified accommodation'?
LCW to LCWRA
Carer Element issues
Two changes in same MAP
Human Rights Challenge
When would it be lost?
Income
How income affects UC
Whose income counts?
Earnings
Earnings Limit?
Employed Earnings
What Counts?
SSP / SMP / SPP / SAP
Lump Sum Payments
Net Earnings
Verification/RTI
Information for employers
Monthly Assessments
Frequency of wages
Weekly wages
Fortnightly wages
4 weekly wages
Monthly wages
Wages paid early
Employer reported late
Case Law
Two months wages paid in one MAP
Self-Employed Earnings
Income
Expenses
Losses
Start Up Period
Minimum Income Floor
Gainfully Self-Employed?
Work Allowance
Fluctuating Earnings
Starting/Finishing Work
Surplus Earnings
Who's Affected?
How it works?
Examples
What should a claimant do?
Benefits
Retirement Pensions
Other Income
Notional Income
Students
Problem Areas
Savings/Capital
Impact on Award
Transitional Capital Disregard
What's Disregarded
What counts
Property
Valuation
Notional/Deprivation
Benefit Cap
How it works
Cap Limit
Who's Affected
Earnings rule
Grace Period
Making sure it's applied
Separating Couples
Guardians
How calculated
Impact
Minimising Impact
Legal Challenges
Sanctions
Deductions
Maximising
Elements
Housing Costs
Timing
Standard Letters
Payments
Main Principles
How Paid?
Advance Payments
Benefit Transfer Advance
New Claim Advance
Change in Circs Advance
Budgeting Advances
Repayment Cap
Fraudulent Claims
1st Payment
Delays
Missing payment?
Underpayment?
Alternative Payment Arrangements
Needing Support
Twice Monthly
To Landlord
Trusted Partner / Landlord Portal
When can they be made?
How do you apply
When Paid
How Much Should be Paid?
To claimant in error
Arrears Still Increasing
APA Stopped?
Switchback
DHP for Benefit Cap?
Split Payments
Scotland
Northern Ireland
Deductions
What for / Priorities?
How Much
Loss of benefit penalty for benefit fraud
Sanctions
Advance Payments
Third Party Deductions
TPDs for Rent/Service Charge Arrears
TPDs for Arrears on Supported Housing
TPDs for Hostel Charges
TPDs for Water Arrears
TPDs for Court Fines
TPDs for Council Tax
Child Support Payments
Hardship Payments
Benefit Overpayments
Civil Penalties
Causing Hardship?
Stopped?
Suspended
Terminated
Overpayments
Main Principles
From Landlord?
From Claimant?
Fraud Penalty
Civil Penalty
Recoverable?
What should the DWP do?
How Much?
Challenging Decisions
Due to retrospective verification?
Hardship Payments
Standard Letters
Housing Costs
Problem Areas
50% Housing Costs
Non-Dep Deduction wrongly taken
No Housing Costs Element in award
Supported Housing
New baby
Service charges
Bedroom Tax Glitch
The Landlord Portal
Who cannot get help
What's Covered
Rent
Homeowners
Service Charges
Size Criteria
Who gets a bedroom?
Special Groups
Temporary Absences
Bedroom Tax rules
LHA rules
April 2017 Changes
Previously on HB?
Non-dependant Deductions
What are they?
When is no deduction made?
How Much?
Minimising Deductions
Temporary Stay?
Non-dep or Lodger?
Students
Non-Dep Change in Circs
Temporary Absences
Joint Tenants
Non-Dep Couples
Paying Board
Differences to HB
Supported Housing
Specified Accommodation
Temporary Accommodation
Intensive Housing Management
Sheltered Housing
Supported Housing Review
In Rent Arrears?
Absent joint tenants
Liability
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupation
Fleeing Violence
In Prison/Remand
In a Bail Hostel
Abroad
Hospital/Respite
Rehab
Decant/Repairs
Other Absence
Two Homes
Moving Home
How Much?
Social Housing
Definition
How Much?
Rent Free Weeks
53 week rent year
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Access to child
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
Two Child Limit
How Much is Deducted?
Excluded
Non-couple joint tenants
Sanctuary Scheme
Death
Minimising Impact
When to Challenge
Size of Room
Use of Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
DHPs
Student Non-Dep
Human Rights
How to Challenge
Case Law
Differences to HB
Non-dependant Deductions
Temporary Accommodation
Unreasonably high rent
Proposed LHA 'Cap'
Rent Changes
Private Rented
How Much
LHA Rules
Under 35's
Market Rents
Non-dependant Deductions
Specified Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Problems getting help with rent?
Two Homes
What about floating support?
Standard Letters
Temporary Accommodation
Definition
Moving In
Moving Out
Benefit Cap
Old rules
Lodgers
Joint Tenants
Service Charges
Category A
Category B
Category C
Category D
Ineligible Charges
Intensive Housing Management
Excessive Charges
Variable Service Charges
Problem Areas
Disputes
Homeowners / Shared Ownership
Homeowners
Shared Ownership
Discretionary Housing Payments
Council Tax Support
Standard Letters
Changes in Circs
Notification
What
Who
How
When/Time Limits
What next?
Civil penalty
Monthly Assessment Periods
What's Changed?
Moving Home
Moving to rented
Moving to non-rented
Mixed age couples
APA in place?
Awaiting adaptations?
In from hospital / care home
Differences to HB
Moving to specified accommodation
Moving from specified accommodation
Moving to temporary accommodation
Moving from temporary accommodation
Temporary Absence
Fleeing Violence
Prison / Remand
Going Abroad
Hospital / Respite
Decants
Other Absence
6 month rule
Health changes
Subject to work search?
Whilst working?
Limited Capability for Work?
Going into Hospital
Found Fit
Household Changes
Single to Couple
When does HB end?
Couple to Single
New Baby
Death
Child Care
Comings and Goings
Caring Responsibilities
Regular and Substantial
Relevant Carer
Claimant Comittment
Carer Element
Getting it backdated
Impact on disabled person
Claim Carer's Allowance?
Paying for Child Care
Key age changes
State Pension Age
Working Age
Children / Young People
Income/Savings Changes
Finishing Work
Starting Work
Starting Self-Employment
Wages
Relevant Benefit Awarded
Savings/Capital
Rent Changes
LHA Changes
Change in law
struggling with online system?
Impact on Transitional Protection
The Transitional Element
Transitional Capital Disregard
Protection for Some Students
Standard Letters
Routes to UC
New claim for legacy benefits
Natural Migration
Triggers for UC
Is UC the best option?
Special Cases
Timing of claim
How to claim
Maximising entitlement / Minimising Errors
Existing Benefits
Useful Resources
Letters / Journal Entries
Mapping Tools
Flowcharts
Summary Sheets / Checklists
Articles / Briefings
Leaflets / Booklets
FAQs
Voluntary Migration
Is UC the best option?
Timing of claim
How to Claim
Maximising entitlement / Minimising Errors
Existing Benefits
Useful Resources
Letters / Journal Entries
Flowcharts
Summary Sheets / Checklists
Mapping Tools
Articles / Briefings
Leaflets / Booklets
FAQs
Managed Migration
Timetable
What a Migration Notice Looks Like
Tax Credit-only Claimants
Key Messages
April 2024 Uprating
Finalisation of Tax Credit award
Conditionality
Calculating the Transitional Element
Self-Employed?
Due a large payment from work?
Affected by the Benefit Cap on UC?
Checklist
TC only Checklist
Get Prepared Leaflet
How it works
Exclusions and deferrals
Time Limits
Transitional Protection
What protection is available?
The Transitional Element
Extra Protection for Students
Worse off on UC?
Extra Protection for Some Tax Credit Claimants
The Transitional SDP Element
Timing of claim
Quick Guide to Timing
About to have a change in circumstances
Getting Tax Credits
Entitled to the Carer Element?
IR-ESA about to end
Becoming a Mixed Age Couple
Working and Paid Monthly?
Entitled to a Childcare Costs Element?
Self-employed?
About to receive a large payment from work?
Definitions
Useful Resources
Manual TE Calculation Sheet
Letters / Journal Entries
Flowcharts
Summary Sheets / Checklists
Mapping Tools
Articles / Briefings
Leaflets / Booklets
DWP Reports
CPAG Briefings
FAQs
Better off / Worse off on UC?
Better off on UC?
Worse off on UC?
Wrongly Advised to Claim
Who is Being Wrongly Advised to Claim?
Why does it matter?
Ending a Claim
Claiming Compensation
Housing Benefit
Claims & Payments
Claimed Universal Credit?
What happens
Two week HB Run-on
Getting back on HB
Gap between HB and UC?
Who Can Claim
Need to claim UC instead?
Wrongly Advised to Claim UC
Who is being wrongly advised to claim UC?
Move within LA
Tax Credits
Mixed Age Couples
Challenging an ESA found fit decision
Moving into 'Specified Accommodation'
Moving out of 'Specified Accommodation'
Claiming New Style ESA or JSA
Why does it matter?
Ending a UC claim
Claiming Compensation
Age
Prove Identity
Pay 'rent'
Live in property
Not excluded
People from Abroad
Students
On a Passport Benefit
Studying Part Time
Lone Parent
'Disabled' Students
State Pension Age
Non-Advanced Education
Couples
Care Leavers
Taken Advantage
Previously Owner
On Universal Credit
Income/Savings
Appointees
Shared Owner
Specified / Temporary accommodation
When would a move trigger a claim for UC?
Mixed age couples
What is a mixed age couple?
Rules from May 2019
New claim for PC / HB?
Termination of existing PC / HB award
Why did the rules change?
Polygamous marriages
Already on Pension Credit and/or HB?
Protecting MACs already on PC or HB
Mis-advised to claim UC?
Losing couple status
Moving Home
Can get claim for PC or HB backdated
On IR-ESA, IB-JSA or IS?
On C-ESA, CB-JSA?
Working age to Mixed age Couple
Younger member on IR-ESA, IB-JSA or IS?
Older member on IR-ESA, IB-JSA or IS?
Neither on IR-ESA, IB-JSA or IS?
Single to Couple
Responsible for a child?
MACs and SDP Gateway
What if younger member can't claim UC?
Two sets of Housing Benefit Regulations
MACs and the Bedroom Tax
Comparing Pension Credit & Housing Benefit to UC
Pensioner Premium
Worse off examples
Standard Letters
SDP Gateway Condition
How to Claim
Getting it right
On Pension Credit
Log Claim Over Phone
Living in a Hostel?
Joint tenants
Couples
Couples on C-ESA
Providing Evidence
What's Required
Proof of Identity/NIno
Household
Income
Savings
Rent
Child Care Costs
Living in a Hostel?
Problems Providing
is it Reasonable?
Time Limits
Problems Providing
HB Lost it?
From DWP via CIS
Nil Income
Defective Claim?
Adverse Inference
Mental Capacity
Intention to claim
Date Entitlement Starts
Date of Claim
Need backdating?
The Rules
Time Limits
How to Request
Good Cause
What happens next
Refused?
Alternatives
Moving Home
Couples
On a Passport Benefit
Payments
How Quickly
Delays
Payments on Account
Waiting for Tax Credits?
To Landlord
To Claimant
Not as Much as Expected?
HB Stopped
Why Stopped?
Claimed UC?
Single to Couple
Working age to mixed age couple
Passport benefit sanctioned
Passport Benefit Ended
Failed to Provide Info
Failed to Respond to Intervention
Starting work
Non-Dep Deduction Applied
Not Living in Property
Savings Increase over £16,000
Death
EEA National loses R2R
Adverse Inference decision
Re-opening claim
Made claim for UC
Info now provided
Unreasonable request
Interventions
People from Abroad
What info can a landlord get?
Being treated as a couple?
When not a couple
Couples treated as single claimants
Case Law
Recent Queries
Standard Letters
Maximising Award
Rent Issues
Supported Housing
Exempt Accommodation
Definition
Housing Association
Registered Charity
Voluntary Organisation
Non-Metropolitan County Council
DWP Re-Settlement Grant
Disguised Profit
Care, support or supervision
‘Provides’ – the Case Law
Care, Support or Supervision – the Case Law
How is the support paid for?
Intensive Housing Management
Examples
Rent Restrictions
Registered Housing Association
Other landlords
Subsidy Implications
Pre 1996 Rules
Challenging a rent restriction
FAQs
Tool Kit
Specified Accommodation
Definition
Moving in and out of Specified Accommodation
Problems when on UC
What about floating support?
Hostels
Temporary Accommodation
Definition
Moving in and out of Temporary Accommodation
Service Charge Issues
Rent Restrictions
On Universal Credit?
Shared Owners
Liable for rent
Definition of rent
Treated as Liable
Treated as Not Liable
Mental Capacity
Occupying
Moving In
Date HB Starts
HB Prior to Moving In
Vulnerable Tenants
From Hospital or Residential Care
Awaiting Adaptations
Moving Out
HB for Notice Period
Reason for move
More Suitable Accommodation
Moving to Care Home
Staying in Hospital
Going to Prison
Fleeing Violence
Getting it paid
Claiming UC?
Former Tenant Arrears
Two Homes
Temporary Absence
Intention to Return
Length of Absence
'Live' HB Claim
Reason for Absence
Prison/Remand
On Remand
Sentenced
Length of sentence
Bail & Bail Hostels
Temporary Release
Sent to hospital instead of prison
Rehab
Hospital/Medical Care
Care Home
Fleeing Violence
Going Abroad
Students
Other Absences
HB Stopped?
Overpayments
Decants
Two Homes
Fleeing Violence
Moving Home
Large Families
Student Couples
How Much
On or claiming UC
Contrived tenancy
Case Law
Recent Queries
Standard Letters
How Much
How Calculated
The 5 Steps
Rent and Maximum HB
Maximum HB Social Housing
Service Charges
What's Eligible?
What's Not?
Intensive Housing Management
Excessive Charges
Water
Fuel
Gardening
Garages etc
Stair Lifts etc
Meals
Bedroom Tax
How It Works
Size Criteria
What is a Bedroom?
Couples
Disabled Child
Carer
Foster Carer
Armed Forces Non-Dep
Student Non-Dep
Away From Home?
How Much is Deducted?
Excluded
Sanctuary Scheme
Protected
Protection on Death
13 Week Protection
Minimising Impact
When to Challenge
Size of Room
Use of Room
Couples
Disabled Adult?
Access to Child
Overnight Carer
Human Rights
Background
Decisions already made
What grounds
Student Non-Dep
1996 Rules
How to Challenge
Case Law
Moving to UC?
Non-Dependant Deductions
What are they?
How Much
Amounts
Tenant Disabled?
For Joint Tenants
Couple Non-deps
Working Non-Dep
Non-Dep on ESA
Non-Dep on JSA
Non-Dep on UC
Non-Dep no income
Non-Dep Student
Non-Dep Armed Forces
Elderly Non-Dep
Temporary Stay
Temporary Absences
When no deduction
Minimising Deduction
Temporary Stay
Two Homes
Temporary Absences
Elderly Non-dep
Elderly Claimant
Claimant/Partner Disabled?
Non-Dep Working
'Taking Advantage'
Change in Circumstances
Turning 18/25
Moving In/Out
Starting/Finishing Work
Off Work Sick?
JSA/ESA/UC Sanction
In Hospital
Prison/Remand
Highest deduction taken
Non-Dep or Lodger?
Can a DHP Help?
Joint Tenants
Rent Free Weeks
Tenant Incentive Scheme
Lodgers
Rent Restrictions
Exempt Accommodation
Rivendell case
Supported Housing
Maximum HB Private Rented
Local Housing Allowance
How It Works
Who's Affected?
Who's Protected?
Who Needs a Bedroom?
Shared Accommodation Rate
How Much Deducted
How Paid
Difficulties Paying
Unlikely to Pay
Non-Dependant Deductions
Applicable Amount
How it works
Amounts
Personal Allowance
Child Allowance
Two Child Limit
How it works
Link with CTC
Link with CTC problems
Exceptions
Multiple Births
Adoption
Non-Parental Caring
Non-Consensual Sex
Order of Children
FAQs
Examples
Action Points
Family Premium
Disabled Child Premium
Disability Premium
Work Related Activity Component
Support Component
Enhanced Disability Premium
Severe Disability Premium
Carers Premium
Missing a Premium?
Income
How it Works
Whose Income Counts?
Earnings
What Counts?
Expenses
Overtime
Fluctuating Earnings
Arrears of Earnings
Finishing Work
Permitted Earnings
Earnings Disregards
Child Care Costs
LA RTI
Self-employed Earnings
Benefit Income
On Pension Credit
Guarantee Pension Credit
Savings Pension Credit
Tax Credits
New claim for TC
Change in TC award
Payment Periods
Arrears of Tax Credits
TC Reduced due to overpayment
Two Child Limit
Finishing work
Other Income
Nil Income
Notional Income
Student Income
Savings / Capital
How It Works
What Counts as Capital?
What's Disregarded?
Personal Injury Payments
Property
Pension Pots
Spent/ Given Away
Notional
Trusts
Benefit Cap
How It Works
Who's Excluded
Guardians
Supported Housing
How Much Deducted
Changes in Circumstances
Minimising Impact
On UC?
Legal Challenges
Maximising Award
Case Law
Recent Queries
Useful Resources
Summary /Information Sheets
Flowcharts
Standard Letters
Calculating HB
Changes in Circs
What happens - procedure?
Closed Period Supersession
Award of 'Qualifying Benefit'
Time Limits
Informing HB Office
Claimant Duty
Landlord Duty
How to Notify
On Pension Credit
Fraud
HB Suspended
What's Changed?
Moving Home
Moving onto Universal Credit
Changes in Income
Starting / Ending Work
Extended Payment / Run-On
Household Changes
New Baby/Child
Key Birthdays
Comings and Goings
Death
Going Abroad
Rent Changes
Temporary absences
Case Law
Recent Queries
Standard Letters
Overpayments
Reducing Impact on Rent Account
Claimed UC?
Is it an Overpayment?
Why Overpaid?
Change in Circs
Death
Moving Home
Errors in Rent
Tax Credits
Payments on Account
Official Error
Multiple Causes
How Much?
Correct Dates?
Underlying Entitlement
Moving Home
Diminishing Capital
Civil Penalty
Fraud Penalty
Is it Recoverable?
Who caused it?
Official Error
Landlords Must Pay
'Old' Overpayments
Discretion Not to Recover
Notification Issues
Recovered From?
The Claimant
The Claimant's Partner
The Landlord
When?
Before You Repay
Repayment Agreement
Tenancy Termination
Abandonment
Errors in Rent
Changed Target?
Is it Rent Arrears?
How Can it be Recovered?
From Claimant
On-going HB Award
Arrears of HB Due
Claimant's Partner
Other Methods
Bankrupt or DRO
RSL / Private landlord
Invoice
Blameless Tenant
Council / ALMO Landlord
Moving Home
Notification
Who to Notify
What to Include
Inadequate Notification
When Should Recovery Start
Challenging Decisions
By Landlord
Right of Appeal?
What to Challenge?
Former Tenant
By Claimant
Time Limits
General Decisions
Fraud
Case Law
Recent Queries
Standard Letters
Challenging Decisions
Who can challenge?
What to Challenge?
Challenging General Issues
Negotiate Instead
How to Challenge?
In Writing
Statement of Reasons
Burden of Proof
Using Case Law
No Decision Yet?
Revisions
Appeals
Official Errors
Time Limits
Judicial Review
Law and Guidance
Case Law
Claims and Payments
Exempt Accommodation
Rent Issues
How Much
General
Bedroom Tax
Local Housing Allowance
Rent Restrictions 'Old'
Service Charges
Household
Non-Dependants
Family Members
Applicable Amount
Income
Savings
Change in Circs
Overpayments
HB Stopped
Challenging HB
People From Abroad
Other Rent Issues
Regulations
Working Age Regulations
Pension Age Regulations
HB Circulars
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
2009
Older
HB Guidance
Standard Letters
People from Abroad
The Tests
NI number test
Habitual Residence Test
British Citizens
EEA Nationals
Other Nationals
Actual Habitual Residence
Immigration Status Test
British Citizens
Who is a British Citizen?
Returning British Citizens
Becoming a British Citizen
Irish Citizens
EEA Nationals
Which are the EEA countries?
What to Ask
Who can claim?
Settled Status
Pre-Settled Status
Right to Reside
Permanent residence
5 Year Rule
Retired
Long Term Sick
Via Family Member
Worker status
Employed
Self Employed
Genuine & Effective
Retained Worker Status
Becoming Unemployed
Pregnancy Related Illness & Maternity
Temporarily incapable of work
Long Term Sick
Temporarily Sick
Derivative Rights
Child/Young Person in Education
Primary Carer of Child in Education
Family Members
Which Rights can be 'piggybacked'
Who is a Family Member?
'Direct Family Member'
'Extended Family Member'
'Joining Family Members'
Dependency
Difficulty getting evidence
How a change can affect entitlement
Divorced/ Separated
Death of EEA National
EEA National Leaves UK
EEA National loses qualifying Right to Reside
Student
Self sufficient
A2, A8 and Croatian Nationals
Residence Permits
No Right to Reside
Indefinite Leave to Remain
Who can't claim?
Points Based Immigration Scheme
No Recourse to Public Funds
EU Settlement Scheme
Time Limits
Family members
Who is a Family member
What if..?
Action Plan
Derivative Rights
What does 'Continuously resident' mean?
How to apply?
What help is available?
What evidence is needed?
Proof of Settled / Pre-Settled status
Who could be refused?
Applying as a family member?
Refused Settled Status?
No EUSS status?
Pending Application
Late Application
Not yet applied
Joining family member
Application refused
Risk areas
EEA Help Pack
Definitions
Standard Letters
Other Nationals
Brexit
Who can claim?
Leave to Remain
Refugees
Ukrainians
Sudan Conflict
Other Types of Leave
Commonwealth
Domestic Violence
Family Member of EEA
Israel Hamas Conflict
Who can't claim?
Immigration Status Test
No Leave to Remain
Asylum Seeker
Limited Leave to Remain
No Recourse to Public Funds
Sponsorship
Issues for Couples
Residence Documents
Definitions
Dual Nationality
Couples
Claiming HB
Refused HB?
Law & Guidance
Orgs that can help
Other Benefits
Benefit Finder
Legacy Benefits
Child Tax Credit
Housing Benefit
Income-Based Jobseekers Allowance
Income-Related Employment & Support Allowance
Who can claim?
How to Claim
How Much?
Awards and Reviews
Keeping a claim going
Limited Capability
ESA50 Form
The Medical Review
WRAG v Support
Substantial Risk
Assessment Criteria
WRAG Criteria
Support Criteria
Terminal Illness
Working and ESA
Prisoners and ESA
Students and ESA
Sanctions
Sanctionable Offences
Sanctionable Period
How Much
Hardship Payments
Challenging Decision
Good Cause
Safeguarding procedure
Challenging Decisions
How to Challenge
Found Fit for Work
Failure to return/attend
WRAG vs Support
Sanctions
Case Law
Physical
Mental/Cognitive
Substantial Risk
General Issues
Income whilst challenging
If Found Fit
Failure to Attend/Return
Sanctions
Need to claim UC?
And Other Benefits
Help Pack / Letters
Income Support
Working Tax Credit
Severe Disability Premium
Sickness & Disability
Adult Disability Payment (Scotland)
Armed Forces Compensation Scheme
Armed Forces Independence Payment
Attendance Allowance
Carers Allowance
Carer Support Payment (Scotland)
Child Disability Payment (Scotland)
Constant Attendance Allowance
'Credits Only' for LCW
DLA - adult
DLA - child
Industrial Injuries Disablement Benefit
New-Style ESA
Who can claim?
How to Claim
Health and Work Conversations
Limited Capability
ESA50 Form
The Medical
WRAG v Support
Substantial Risk
Assessment Criteria
WRAG Criteria
Mobilising
Standing and Sitting
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Navigation and Maintaining Safety
Evacuation of the bowel / bladder
Consciousness during waking moments
Learning Tasks
Awareness of everyday hazards
Initiating and completing personal action
Coping with change
Getting about
Coping with social engagement
Appropriateness of behaviour
Special circumstances
Substantial Risk
Support Criteria
Mobilising
Transferring from one seated position to another
Reaching
Picking Up and Moving or Transferring
Manual Dexterity
Making self understood
Understanding communication
Evacuation of the bowel / bladder
Learning tasks
Awareness of hazard
Initiating and completing personal action
Coping with change
Coping with social engagement
Appropriateness of behaviour
Conveying food / drink to the mouth
Chewing / swallowing food / drink
Special circumstances
Substantial Risk
Terminal Illness
Awards and Reviews
Time limited
How Much?
Repeat Claims
Need to claim a top-up?
New Style ESA and legacy benefits
New Style ESA & UC
Just UC
Working and ESA
Prisoners and ESA
ESA Sanctions
Sanctionable Offences
Sanctionable Period
How Much
Challenging Decision
Good Cause
Safeguarding procedure
Challenging Decisions
How to Challenge
Found Fit for Work
Failure to return/attend
WRAG vs Support
Income whilst challenging
If Found Fit
Failure to Attend/Return
Help Pack / Letters
'Old Style' Contributory ESA
Who can claim?
How to Claim
How Much?
Need a top-up?
Income-Related ESA
Universal Credit
NI Conditions
Prisoners and C-ESA
Transferred from IB or SDA
Previously on IB?
Difference between old-style and new-style ESA
And Other Benefits
Universal Credit
Housing Benefit
Working Tax Credit
Personal Independence Payment
Personal Independence Payment
Who Can Claim
Age
Backwards and Forwards Test
Residence and Presence
The Disability Tests
Overlapping Benefits
The Disability Tests
Main Principles
Daily Living Component
Preparing food
Taking nutrition
Managing Therapy
Washing and bathing
Managing toilet needs or incontinence
Dressing and undressing
Communicating verbally
Reading and understanding signs, symbols and words
Engaging with other people face to face
Making budgeting decisions
Mobility Component
Planning and following journeys
Moving around
Reliability
Fluctuating Conditions
Terminally Ill
The Medical
Procedural issues
How To Claim
Step 1: Starting the claim
Step 2: The Form
Step 3: The Medical
Step 4: The Decision
How Much
Award Periods & Reviews
Changes in Circumstances
Condition Worsens
Condition Improves
Going into Hospital
Going into a Care Home
Going into Prison
Going Abroad
Starting Work
Challenging Decisions
Added Extras
Impact On HB
Impact On UC
Other Benefits
Motability Scheme
For Carer
Other
On DLA
Transfer to PIP?
Timetable
Process
Impact
FAQs
PIP Case Law
Help Pack
Before You Start
The Points System
Glossary of Terms
Tips for Form
Sample Answers
Standard Letters
Short-term Assistance
Statutory Sick pay
Young Carer Grant (Scotland)
War Disablement Pension
Other Main Benefits
Bereavement Benefits
Bereavement Support Payment
Widowed Parents Allowance
Retrospective Claims
Retrospective Claims for WPA
Retrospective Claims for BSP
Child Related Benefits
Child Benefit
Guardians Allowance
Maternity / Paternity / Adoption Pay
Scottish Child Payment
Special Guardianship Allowance
Statutory Parental Bereavement Pay
Council Tax Support/Reduction
England & Wales
Scotland
New-Style Jobseekers Allowance
Pension Credit
State Retirement Pension
JSA Sanctions
Preventions Checklist
Claimant Commitment
What is it?
What's Required
Ensuring its Realistic
'Find a Job'
Temporary Situation
Sanctionable Offences
Good Reason
How Much?
Sanction Periods
16 & 17 Year Olds
DWP Responsibilities
Notifications
Safeguarding
Hardship Payments
Challenging Sanctions
How to Challenge
Good Reason
Case Law
Impact on HB
Standard Letters
Universal Credit
Extra Help
Benefit Delays
Cost of Living
Cost of Living Payments
Council Tax Bills
Discretionary Housing Payments
Claims
Who Can Claim?
On UC?
Housing Costs Element
APA Managed Payment
How much?
How to Claim
PIP/ADP or DLA as Income?
What for?
Moving Home
Benefit Cap
Bedroom Tax
Absence from home
Not eligible for Housing Costs
UC claimants moving to specified or temporary accommodation
Notice Period
Uninhabitable
Rental shortfalls
Rent Deposits etc
How Much?
Payments
Changes in Circs
Overpayments
Guidance
Key Features
Intended Outcomes
Policy Objectives
Good Practice
Appeals
DHP Pot
Standard Letters
Flexible Support Fund
Local Welfare Schemes
Help for Homeowners
Universal Credit SMI
Who can get help
What Help Is Given?
Which Loans Count?
How Much help?
Standard Interest
Service Charges
Shared-Ownership
From When?
How to get it
How Long For?
Paying back the loan
Legacy Benefit SMI
Main Principles
Who cannot get help
Who can get help
Occupy the Home
Liable for Housing Costs
Which Benefits can Help?
How Much Help
Service & Other Charges
Service Charges
Repairs and Improvements
Support Related Charges
Qualifying Loans
Upper Ceiling
Interest Rate
Non-Dependants
Waiting Period
Does it have to be repaid?
Shared Equity / Ownership
Mortgage Interest Run-on
Claiming help
Case law and Guidance
Household Support Fund
Reducing Outgoings
Charitable Help
Child Care
Computer/ Internet Access
Council Tax
Court Fines
Entertainment
Food
Foodbanks
Healthy Start Vouchers / Best Start Foods schemes
Free School Meals
Recipes on a budget
Furniture and Household Goods
Gas/ Electricity
Arrears
Cold Weather Payment
Change Payment Method
Change Supplier
National Concessionary Fuel Scheme
Tips For Using Less
Warm Home Discount
Winter Fuel Payment
Help with fuel in Scotland
Refunds for using medical equipment
Health Costs
Pregnancy
Tax
Telephone
Travel
TV Licence
Water
Arrears
Change to a Water Meter
Special Tariffs
Surface Water Drainage Rebate
Tips For Using Less
Water Saving Products
Water Companies
Water Sure Scheme
Work Search
Flexible Support Fund
Scottish Job Start Payment
Access to Work Fund
Smart Works Scheme
Social Fund
Funerals
Help when studying
Useful Resources
Have You Seen?
Recent Queries
Frequently Asked Questions
Universal Credit
Claims
Payments / Overpayments
Housing Costs
How Much
Changes in Circumstances
Limited Capability for Work
Working
Challenging Decisions
Other
Mixed Age Couples
Housing Benefit
Claims
Payments / Overpayments
How Much
Changes in Circs
Supported / Temporary Housing
Other
Employment & Support Allowance
Personal Independence Payment
Other Issues
Summary Sheets
Universal Credit
Housing Benefit
Employment and Support Allowance
Personal Independence Payment
Pension Credit
Other
Flowcharts
ESA Found Fit
Summary Sheets / Checklists
Mixed Age Couples
UC Claim Checklist
UC Triggers Crib Sheet
Articles and Briefings
Leaflets
UC Booklet
Managed Migration Booklet
Lodger Leaflet
Overdrawn? leaflet
PIP take up leaflet
Briefings
Our FOIs
Claims
Payments
Housing Costs
How Much
Changes in Circumstances
Conditionality and Sanctions
Working
Challenging Decisions
Communication
UC Other
Other
Our Videos
UC Managed Migration
UC Overview
UC as a smoothie
Monthly Assessment Periods
Making a claim for UC
Leaving your Work Coach a message
Checking that the Max UC is correct
How changes affect a UC award
Surplus Earnings
Bereavement Benefits
Housing Systems: Benefits of our Services
Housing Systems: Our E-Learning
Housing Systems: Our Escape Room
Guide to the website
Calculators
Universal Credit
Housing Benefit
MM Transitional Element Calculator
Max Earnings for UC
Standard Letters
Universal Credit
Housing Benefit
Employment & Support Allowance
JSA Sanctions
Discretionary Housing Payments
Reference Tools
Benefit Rates
Benefit Rates Pocket Guide
Benefit Rates Poster
Law and Guidance
ESA Help Pack
EEA Nationals & UC Help Pack
Mapping Tools
Need2ClaimUC?
Better off on UC? Tool for Advisers
TE Erosion Calculator
EEA Nationals and UC
Students and UC
UC Pages
UC Pages
Training & Events
What we offer
What we offer
Our Trainers
Pricing
CPD
Training Blogs
10 reasons....
10 principles
Types of Learner
Why our E-Learning is different
Maximising the benefits of our E-Learning
Terms
What's on
Training Calendar
CONFERENCE: Spotlight on Managed Migration
WEBINAR: Transitional SDP Element
UC - The Essentials
Escape Rooms
Calculating UC Escape Room
How it works
The Escape Room
Booking
Guides
Booking
Open Online Courses
UC - The Essentials
Webinars
Transitional SDP Element Update
NI Credits for LCW and UC
The Transitional Element for Tax Credit-only Claimants
HB Overpayments
Working age to Pension age
Disability Benefits - the added extras
Managed Migration 2023
Bereavement Benefits for co-habiting parents
EU Settlement Scheme, Right to Reside and UC - the problem areas
Becoming a Mixed Age Couple
Irregular Earnings and UC
Prisoners: Detention and release - impact on housing and benefits
Sustaining Tenancies & improving well-being for those with complex needs
UC HCE - Hints, Tips and Untidy Tenancies
Judicial Review - The Missing Link
Pension age benefits - engagement and entitlement
Debts, deductions and sustaining tenancies
EEA Nationals: Renting, Rights and Access to Social Housing
The Transitional Element for Tax Credit-only Claimants webinar
Conferences
Conference Nov 2023
Conference June 2023
Conference Nov 2022
Conference July 2022
Conference Oct 2021
Conference May 2021
Conference Oct 2020
Friday Fun Quiz
Monthly Friday Fun Quiz
Quiz Topics 2024
Quiz Topics 2023
Get booked on
E-Learning
Our E-Learning Courses
Open Access: EEA Nationals and UC Basics
What's new?
Coming Soon
E-Learning Demos
UC The Basics - demo
HCE How Much - demo
How to buy our E-Learning courses
What do the different levels mean?
In-house Training
Who for?
Income/Rents Team
Support Workers
Welfare Benefits Adviser
Lettings Team
Customer Services
Older People Services
Universal Credit
UC - The Basics
Universal Credit - How Much?
UC Problem Areas and How to Resolve Them
UC for Income Teams
UC Housing Costs: Problem Areas
UC The Missing Payments
Universal Credit for Lettings
UC & Affordability Checks
Universal Credit for Customer Services
UC and Sheltered Housing
Calculating Universal Credit
Maximising UC award
Extra Help for UC Claimants
Universal Credit for Workers
UC Conditionality and Sanctions
UC and Limited Capability for Work
UC for those with complex needs
Challenging UC Decisions
UC Managed Migration
UC For Better or For Worse
Making the most of the Transitional SDP Element
UC LCW Problem Areas
UC & Supported Housing
Students and UC
Universal Credit & EEA Nationals
EEA Nationals and UC - for Income Teams
Challenging Sanctions
Lost Job?
Managed Migration
Housing Benefit
Calculating HB
Introduction to HB
Reducing arrears through HB
HB Overpayments
HB for Older People
Disability Benefits
Disability Benefits Overview
ESA Overview
PIP Overview
Attendance Allowance
DLA for Children
Completing the WCA questionnaire
Maximising Income through Disability Benefits
PIP: Getting the right result
ESA Problems and Solutions
Appealing Work Capability (ESA & UC) and PIP decisions
Older People
Benefits for Older People
Pension Credit Overview
Mixed Age Couples
Advanced Mixed Age Couples
General
Intro to Welfare Benefits
Benefit Essentials when Moving Home
Welfare Benefit Update
Be Prepared: Current & Future Hot Topics
Have You Seen
Leaflets
Useful Resources
/
Have You Seen?
/
Leaflets
Have You Seen?
Recent Queries
Frequently Asked Questions
Universal Credit
Claims
Payments / Overpayments
Housing Costs
How Much
Changes in Circumstances
Limited Capability for Work
Working
Challenging Decisions
Other
Mixed Age Couples
Housing Benefit
Claims
Payments / Overpayments
How Much
Changes in Circs
Supported / Temporary Housing
Other
Employment & Support Allowance
Personal Independence Payment
Other Issues
Summary Sheets
Universal Credit
Housing Benefit
Employment and Support Allowance
Personal Independence Payment
Pension Credit
Other
Flowcharts
ESA Found Fit
Summary Sheets / Checklists
Mixed Age Couples
UC Claim Checklist
UC Triggers Crib Sheet
Articles and Briefings
Leaflets
UC Booklet
Managed Migration Booklet
Lodger Leaflet
Overdrawn? leaflet
PIP take up leaflet
Briefings
Our FOIs
Claims
Payments
Housing Costs
How Much
Changes in Circumstances
Conditionality and Sanctions
Working
Challenging Decisions
Communication
UC Other
Other
Our Videos
UC Managed Migration
UC Overview
UC as a smoothie
Monthly Assessment Periods
Making a claim for UC
Leaving your Work Coach a message
Checking that the Max UC is correct
How changes affect a UC award
Surplus Earnings
Bereavement Benefits
Housing Systems: Benefits of our Services
Housing Systems: Our E-Learning
Housing Systems: Our Escape Room
Guide to the website
Calculators
Universal Credit
Housing Benefit
MM Transitional Element Calculator
Max Earnings for UC
Standard Letters
Universal Credit
Housing Benefit
Employment & Support Allowance
JSA Sanctions
Discretionary Housing Payments
Reference Tools
Benefit Rates
Benefit Rates Pocket Guide
Benefit Rates Poster
Law and Guidance
ESA Help Pack
EEA Nationals & UC Help Pack
Mapping Tools
Need2ClaimUC?
Better off on UC? Tool for Advisers
TE Erosion Calculator
EEA Nationals and UC
Students and UC
UC Pages
UC Pages
Our Leaflets
We produce leafets and booklets.......... if you would like a supply please contact us: info@housingsystems.co.uk
UC: Get the facts
Click here
to see the leaflet
Lodger leaflet
Click here
to see the leaflet
UC: Managed Migration
Click here
to see the leaflet
(Also available in Welsh)
'Overdrawn' leaflet
Click here
to see the leaflet
PIP Take Up Leaflet
Click here
to see the leaflet